Telemental health is the practice of behavioral health using a telecommunications system to provide clinical services, professional training, administrative and other services at geographically separate sites. Service can be delivered in “real time” using interactive video conferencing, or through “store and forward” which relies on the transmission of images and data for review at later time. Telemental health can also involve email, text messaging and a wide range of other software applications to facilitate access and data transfer. Devices can ran he from desktop computers on carts in hospital settings to smart devices such as tablets and smartphones. Telemental health can also include storage services on the “cloud” and everything in between.
The first step in any new area of behavioral health practice, mandated by all ethical codes, is for you to be able to demonstrate “competency.” You establish competency by training with a credentialed institution. At the TeleMental Health Institute (TMHI), we not only are approved by all the leading United States mental health professional associations for continuing education, but are recognized as the world leaders in telemental health training and consultation. We make your start-up processes easy, by being available online whenever you are ready, and accessible with any digital or desktop device. Our evidence-based training provides the foundation you need to avoid common pitfalls and get started with confidence. Our telemental health consultation, staffing, credentialing, employment and other support services are available weekdays, during business hours.
Simply stated, yes. For details about how to do so legally and ethically, we recommend the 1-hour webinar, Licensing and Practicing Over State and Provincial Lines: Is It Ok to Cross the Line?
Absolutely. TMHI offers a variety of courses and webinars that will help you understand both basic and advanced concepts in how to choose video, telephone, email, text-messaging and cloud storage companies that meet behavioral health legal and ethical requirements. We’ll give you check lists to help keep you organized, offer you questions to ask vendors and advise you on the legal issues as well as legal agreements you need to obtain to be in compliance with most state, provincial and federal laws.
Millions of telehealth sessions are being delivered every year in the United States, and worldwide numbers are much greater. Many single-payor countries (i.e., Australia, New Zealand, Great Britain) have been practicing telehealth for decades. At TMHI, you will be able to access over 4,000 journal articles and books that form a substantial evidence-base for telepractice in behavioral health. We have distilled this information into a series of webinars and courses for you to be able to absorb and apply very quickly.
Our professionals are available for individual or group consultation to help you with your specific needs if you prefer 1-1 consultation rather than or in addition to your professional training. Please view your consultation options here.
TMHI is dedicated to providing a simple roadmap and step-by-step guidance for planning, launching and growing telemental health clinical services. (Please note that these services are also referred to as telepsychiatry, telepsychology, distance counseling, online therapy, behavioral telehealth and mhealth.) TMHI provides consultation, training (both CME and CE programming that is available 100% online and in-person), policy development, staffing and credentialing for hospitals, clinics, agencies, group and independent practice professionals who seek to develop telemental health services. It also assists professionals who seek related employment opportunities. TMHIs team of experienced consultants can help you with strategic planning, reimbursement, technology choices, legal and ethical risk management and staff development/placement. TMHI also provides a work/study program for clinicians in financial need who seek professional training and employment, and consults with start-up technology companies seeking to develop new verticals in the behavioral health space.
As a community service, TMHI provides a weekly newsletter and monthly webinars to a worldwide professional community, and donates a portion of its proceeds to grow pro-bono telemental health programs through its non-profit arm, the Telehealth Institute. These pro-bono services are offered through the Telehealth Institute (TI), a California-based non-profit, 501(3)(c) Institute designed to research and develop evidence-based training materials and resources. Together, TMHI and TI are dedicated to providing guidance, resources and other support for planning, launching, staffing and thriving with the right technology, systems and staff that include telepsychiatrists, telepsychologists, distance counselors, online therapists, telebehavioral health professionals and coaches.
All of your courses are self-paced, available 100% online and accessible 24/7. You will gain access immediately upon purchase and can complete all training anytime within 6 months from date of purchase. If you need more time to complete your courses, extended access is available for a modest fee in additional increments of 6 months. To extended your access, go to telehealth.org/6-month-extension.
Our training is offered both 100% online and in-person. TMHI’s online coursework gives you access 24/7. You will receive a rich, multi media platform to enhance your enjoyment and learning retention. If you’d like in-person training, please submit a speaking request here.
A second opportunity for getting questions answered is to join TMHI at the “Platinum” Certification professional training level, where you will be able to ask and get live answers to your questions in monthly meetings. Led by our Founder and Executive Director Dr. Marlene Maheu, these meetings are by telephonic bridge and usually involve a group of TMHI trainees. You will be reminded of these meetings early in the month. Your email questions are invited if trainees cannot attend the live meeting, and sessions are recorded for those trainees who are not able to attend. These recordings are housed in a private section of the TMHI Hub for Platinum trainees to access at their convenience, 24/7.
The last option for getting your questions answered involves direct consultation with one of our Staff. Telemental health consultation
A basic understanding of your computer and how to navigate the internet is all you need to get started. Our courses are set up to be user-friendly, and our support staff will help you if you find you need assistance with our online training facility.
We have two versions of our Certificate Program: Gold and Platinum. These are comprised of individual courses, and within each course, you will find the required reading, post-test, and course evaluation. Once each of these components are completed for all of your program courses, you may contact us for a completion audit to receive your badge, website listing, and other benefits (if applicable).
The Platinum Certificate training is best for you if you need to do all the above on your own, without an IT department, legal office, billing staff or clinical staff or supervisors to help you think through the issues. The Platinum program will help you choose your technology, decide whether or not to use videoconferencing, email, text-messaging and other technologies; set up your virtual office and clinical protocols to follow current telepractice guidelines and learn how to get paid for your services.
Absolutely. To make changes to your training package, please contact us. Behind the scenes, changing your training program requires staff time and supervision. An administrative fee of $45 will be charged for implementation of changes after an initial purchase. (excluding webinars)
After completing the courses required for either of the two Certificate Programs: Gold and Platinum, send us a request to manually verify your certificate completion. If you have used the installment payment program, your entire course payment fee must be paid in full. Please give us 10 business days notice to complete your account verification.
How does DCC training work?
Approved through the Center for Credentialing & Education (CCE) and as an Approved Training Provider, TMHI offers you theDistance Credentialed Counselor (DCC) training program. It is designed to answer your questions with evidence-based research to provide many strategies that have been documented to make distance counseling safe, exciting and rewarding.
TMHI has earned the respect of many world-class industry leaders who have chosen to be on our facility by developing coursework, participating in webinars or joining us for online conference interviews about speciality topics. Please feel free to review our faculty page. (If you have specialized telehealth experience and would like to join our faculty by offering a speciality course or webinar, please send us a note here, along with your course outline and Curriculum Vitae.)
Webinars cover updated hot-topic items, helping you obtain the basic information about areas such as secure web-based communication and innovations in behavioral health. The webinars are held live online, but also recorded for your convenience. You will have up to 6 months after purchase to review webinar materials, which include a recording, slides and often, a handout Webinars also allow you to join our TMHI Hub, where you can ask questions and interact with out other trainees.
Once you have completed the coursework including the required reading, course evaluation, and post-test, you can print your course certificate by choosing the ‘Course Certificate’ option in the navigation menu. Please note, the certificate will print your name as listed in your training account. It is recommended that you check your name in your profile prior to printing your certificate.
Yes, you may wish to know that TMHI does not discriminate against any group with respect to service, program or activity on the basis of gender, race, creed, national origin, sexual orientation, religion or age. We also do not advocate for any single modality of treatment that is discriminatory or likely to cause harm to clients or patients based upon current accepted standards of practice. Our goal is to train you to treat any client or patient in an ethical and clinically sound manner consistent with the code of ethics of all our accrediting and approval agencies or your professional associations.
Whenever a question arises, just send an email to our Contact Center. It will be held until our staff comes in for the next shift. If you need help with a particular course, please be sure to mention the name of the course and supply us with your phone number in case your email address is non-responsive (this happens more often than you might imagine). Our staff is available to answer your questions, change your login, or help you with any other issues. We are also available Monday – Friday, from 11:30am to 6:00pm, Pacific time, by email, live chat or telephone appointment. To be given a telephone call from our staff, just send us a note through our Contact Center and suggest a few good times for us to reach you. We’ll be happy to answer your questions or even give you a “walk-through” of our facility if ever you get stuck.
We’ve got you covered. All of our webinars are recorded and available for your convenience for up to 6 months from your date of purchase. You may review the recording through the TMHI Training Center. Please note, it may take up to 3 days after an event for us to update the course with the webinar recording.
Internet Explorer sometimes has problems opening automated certificates, so our first suggestion would be to try Chrome or Firefox as your Internet Browser software. Otherwise, we can email your certificates directly to you as an attachment. Just contact us and be sure to let us know if you’re working under a deadline.
Please contact us by sending a written note here at your convenience. We answer messages during business hours between 8:30am – 6:00pm, Pacific time. If you prefer a telephonic response, just let us know where and when to reach you and we’ll call you. You’ll be answered by our friendly support staff who is grateful for your feedback and a chance to make it right. We truly are here to help.
If anything is amiss, please write to us immediately. We have a dedicated staff to help you resolve any questions or issues. For example, if you need someone to walk you through our online programming, we are happy to call you by telephone to explain where you may need to click while you are at your computer. Once through a few of our pages, you will most likely be like our other Trainees and come to understand the logic and convenience of an online, distance learning platform. By the way, we’ve had successful Trainees in their 90’s use our system.
Absolutely. We give you a 100%, no-questions asked, money-back guarantee if for any reason you are not satisfied with your purchase within 30 days. We stand behind our training 100% and aim to deliver more than we promise. Just send an email our Contact Center if you would like a refund, and please reference the receipt number from your purchase. If on the other hand, you simply want to get help with a course you purchased, be sure to mention the name of the course and supply us with your phone number, in case your email address is non-responsive.
Yes, we accept all major forms of credit cards, including Visa, MasterCard, and Discover. For alternate payment options, please contact us.
For your convenience, we also offer a monthly payment plan option on select programs. After your initial purchase, your credit card will be set up to be charged for that payment amount on that same date for the remaining payments.
SPECIAL NOTE: Please inform us of credit card changes. As a courtesy, TMHI will make one attempt to contact you for a valid credit card number the first time your monthly payment fails to process because of a credit card change. Subsequent attempts will incur a $35 reinstatement fee. All access to TMHI will be suspended immediately upon credit card failures.
To thank you for taking the time to read all about our program, please accept our offer of 5% off any single training program purchase at TMHI. Use this coupon code: FAQ5 in our shopping cart. (One discount per person, please.)
"For nearly 20 years Marlene has been the leader in thought, training and advocacy regarding the impact of technology on mental health professions."
"As a consultant, Dr. Maheu is creative, engaging, insightful, funny, easy, wise, and overall a delight to work with. Her energetic participation was infectious and raised everyone's game."
"Technology is crucial to our advancement as a profession in the 21st century. Marlene Maheu has been a forerunner in this endeavor to bring telepsychology to our practice, training and research."
"The Telementalhealth Institute provides all of the essential training needed to start practicing telemental health or telepsychiatry. The courses are unsurpassed, unique and contain everything one needs to know in order to start practicing. Upon completing this training, a provider is "ready to go."
"Marlene is an engaging speaker and is at the cutting edge of mental health and technology. I'd highly encourage seeing one (or more) of her presentations. Her ideas will inspire you with possibilities."
"Dr. Maheu has been a consistent and courageous pioneer in the use of technology to improve mental health services for over a generation. Her training will provide you with essential tools to start a successful telepractice while remaining complaint with legal, ethical and other risk management strategies."
"Marlene is incredibly tech savvy with laser-sharp understanding of how to make the best use of innovative social media in professional settings."
"Marlene is a pioneer, leader and strong advocate for ethical telemental health practices. Her presentations, workshops, articles and books provide valuable, thoughtful and informative ideas about how to deal with the many complex issues presented by rapidly evolving technologies."
"Dr. Maheu did a superb job of teaching many of the key concepts in tele-mental health to therapists in our organization."
"Marlene is a true innovator in bringing technology to the mental health field. Her books are a must and I recommend them to my students."
"Dr. Maheu is one of the most knowledgeable people in the country in the area of psychology and technology. She has a rich perspective on the benefits and challenges in this field and has been extremely generous in sharing her resources and expertise."
"Marlene has established herself as a pioneer, expert, and forceful advocate for the telehealth. I've taken her courses and periodically consult with her. I count on her for thoughtful and ethical guidance in this complex field."
"Dr. Maheu is a leading national expert on the application of psychology in tele-health, online services and use of new technologies to support and expand your practice. Marlene does terrific workshops--don't miss them if you have a chance to see her in action."
"Dr. Maheu is psychology's telehealth visionary, leading our colleagues through professional training in ethics and innovative technologies since the mid-90's. Telepsychology is the 21st century and our practitioners in particular must become knowledgeable."
"I wanted to establish a task force on 'new media,' but only if Marlene Maheu, a long-time leader in telepsychology, would agree to be its chair. She did, and the task force exceeded my highest hopes."
"Dr. Maheu is an outstanding leader, educator, and creative force in the field of telehealth. She has been a long-term advocate for the use of empirically-based practices in telepsychology and has provided solid guidance to practitioners in the ethics and conduct of telehealth services."
"Marlene Maheu is a trailblazer in the field of telehealth. She was one of the first psychologists to even consider the concept of providing electronic services to patients and has been a leader in that field. Marlene is also a mover and a shaker and seems to be able to make nearly anything happen."
"Dr. Maheu was writing and presenting on telehealth and psychology of the Internet when the rest of us didn't even know how to spell it, much less know what it means or how to practice it. She is a true visionary and a pioneer in the important area of tele-mental-health."
"Marlene is an intelligent, thoughtful, and diligent clinical psychologist. I've known her for years and her work in ethics and telehealth have been of the highest caliber."
"Thank you for spearheading a wonderful presentation on grants for us at the ATA Telerehab SIG."