Telehealth Clinical Best Practices

Telehealth Clinical Best Practices

Coronavirus Pandemic Pricing Reflected Below

(Register for a date below/Fully recorded if you can’t attend)

Telehealth Clinical Best PracticesLive, interactive telehealth training experience to improve your behavioral clinical skills

  • 4 CME or CE Hours
  • 4 dates available

Course Description

The Telebehavioral Health Institute (TBHI) has pulled out all the stops to give you an evidence-based, competency-based, 4-hour telehealth training focused on Telehealth Clinical Best Practices.

This live, interactive, legal and ethical, best-practices, telehealth workshop will give you a deep dive into clinical, evidence-based models, tips and strategies for telehealth practice. You’ll also get an update on COVID-19 regulatory and reimbursement changes.

Telehealth Training Legal & Ethical, Best Practice Topics

  • Evidence-based protocols to minimize complications later
  • Educate your client/patient about telehealth
  • Establishing appropriate boundaries at home
  • Essential informed consent
  • Screening
  • Safety planning
  • Emergency preparedness and response
  • Cultural sensitivity
  • Documentation
  • What to do when the connection is lost
  • How to perform essential clinical functions such as gait analyses, hygiene checks, maximizing privacy
  • Controlling your client/patient’s room
  • How to handle intruders entering your room as the practitioner
  • How to handle intruders entering your client/patient’s room
  • Setting and maintaining the therapeutic frame
  • Including family members in the session
  • Anxieties about working with technology
  • Handling requests from clients/patients when out of state
  • Evidence-based models for preventing and handling emergencies
  • Reimbursement updates, including for telephone contacts, e-visits, and remote patient monitoring

You will participate in a clear discussion of “dos and don’ts” along with their rationales, allowing you to make your own clinical decisions for the people that you serve.

About this Introductory Telehealth Training Program

  • When: Saturday afternoons and early evening
  • Cost:  $149 $129  (COVID-19 Discount brought to you by Telehealth Institute 501(3)c
  • Schedule: 2 – 6:30 PM EDT (11 – 3:30 PM PDT), including breaks
  • Format: 4-Hour, Live-Interactive Workshop from the comfort of your home internet connection
  • 4 CME/CE (check accreditation below for your state/profession)
  • Select dates below (fully recorded if you cannot attend)

Intended Audience for Telehealth Training

The program is relevant to practitioners who have quickly transitioned to telehealth practice, and now are trying to adapt their clinical approaches using telehealth with their clients and patients. Whether you are conducting individual sessions, family or group sessions, case management, emergency assessments or medication management, you may be struggling to see how the discrepancies between in-person care and telehealth can be resolved. It is intended to give practicing professionals and their supervisors, managers and directors a brief, practical way to leverage a variety of technologies with a focus on video conferencing. This telehealth training can serve as immediately-available, live-interactive guidance to practitioners needing to quickly get organized to serve clients and patients during the COVID-19 pandemic emergency.

The program is appropriate for physicians, nurses, nurse practitioners, psychologists, social workers, counselors, marriage and family therapists, addictions professionals, physicians’ assistants, speech therapists, occupational therapists and other licensed professionals.

Learning Objectives

  1. Identify at least 5 different terms used to refer to telehealth.
  2. Outline a validated model for conducting assessment through video-conferencing.
  3. Identify at least three telehealth issues regulated by state or provincial licensing boards.
  4. Identify at least three telehealth issues regulated by the ethical codes of professional associations.
  5. Describe how to manage your therapeutic relationship in the face of a failing video conferencing platform.
  6. Discuss how you would arrange your office to more easily handle an unwanted intruder if they entered your room.
  7. Discuss how you would handle an unwanted intruder if they entered your client/patient’s room.


Marlene M. Maheu, PhD has been a technologist-psychologist and pioneer since 1994. She has served various organizations to assist with the development of technology-focused standards and guidelines, including the American Telemedicine Association, the American Psychological Association and the American Counseling Association. She has overseen the development and delivery of telehealth training to more than 40,000 professionals worldwide and consulted with hundreds of hospitals, clinics, agencies, groups and independent practitioners seeking start-up guidance.

Dr. Maheu serves as the Founder & Executive Director of the Telebehavioral Health Institute, which offers over 64 hours of both basic and advanced telehealth training online and offering two Micro Certifications in Telehealth. She is the CEO for the non-profit Coalition for Technology in Behavioral Science (CTiBS). She has authored five telehealth textbooks, including Telebehavioral Health: Foundations in Theory & Practice for Graduate Learners (2020); the APA-published, A Practitioner’s Guide to Telemental Health: How to Conduct Legal, Ethical and Evidence-Based Telepractice (2016), and Career Paths in Telemental Health (2016). Her legal, ethical, clinical and practical insights will help you not only get started, but thrive with legal and ethical telehealth.

Your TBHI Professional Training Options

TBHI specializes in teaching you how to relax when delivering telehealth.  It offers you a step-by-step learning path of online training that helps you be legally and ethically compliant, clinically proficient, and able to handle even the most difficult of clinical scenarios. Take advantage of COVID discount pricing to learn how to sit back and enjoy your telehealth experiences, rather than struggling with ZOOM fatigue and clinical uncertainty. All courses are evidence-based, available 24/7 through any device and most count toward legal and ethical requirements for licensure. Two micro certifications are also available.

    1. Telehealth Group Therapy  — Exciting, highly interactive telehealth learning experience designed to get answers to your questions about legally and ethically managing telehealth group therapy. Digital class will allow you to connect with colleagues ahead of time to ask questions and share answers. Distinguished faculty will lead you through telehealth group therapy theory and exercises.
    2. Telehealth Clinical Best Practices Workshop — Live, interactive webinar, w/ 4 CME or CE hours to discuss preventing and handling complex clinical issues.
    3. Course Catalog
    4. Micro Certifications to give you a broader range of legal and ethical grounding, and allow you to distinguish yourself as a TBHI-credentialed professional on your websites, in social media, directories and other areas.


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