Contact Us / Request Support

Telebehavioral health is the practice of behavioral health using a telecommunications system to provide clinical services, professional training, administrative and other services at geographically separate sites. Service can be delivered in “real-time” using the telephone, interactive video conferencing, or through “store and forward” which relies on the transmission of images and data for review at a later time. Telebehavioral health can also involve email, text messaging and a wide range of other software applications to facilitate access and data transfer. Devices can run from desktop computers on carts in hospital settings to smart devices such as tablets and smartphones. Telebehavioral health can also include storage services on the “cloud” and everything in between.

An older term for this service is “telemental health.” This older term has been replaced with “telebehavioral health” by the US Federal Office of Health and Human Services (HHS) to refer to the telehealth services delivered to the combination of substance use and mental health clients and patients. The new term is an attempt to de-pathologize and de-stigmatize health care for people struggling with any one of these disorders. Therefore, the former TeleMental Health Institute has now followed the lead of HHS and is transitioning to the term “telebehavioral health” in both its training and its company name, which is now: Telebehavioral Health Institute (TBHI). Many other terms are also used, including teletherapy and telepsych. Regardless of the term, the legal and ethical issues in healthcare remain the same, and those are what we teach at the Telebehavioral Health Institute.

The first step in any new area of behavioral health practice, mandated by all ethical codes, is for you to be able to demonstrate “competency.” You establish competency by training with a credentialed institution. At the Telebehavioral Health Institute (TBHI), we not only are approved by the leading United States mental health professional associations for continuing education or continuing medical education but are internationally recognized as the industry’s leading private training organization in telemental and telebehavioral health training and consultation. We make your start-up processes easy, by being available online whenever you are ready, and accessible with any digital or desktop device. Our evidence-based, competency-based training provides the foundation you need to avoid common pitfalls and get started with confidence. Our telebehavioral health professional training, consultation, staffing, credentialing, employment and other support services are available weekdays, during business hours.

Simply stated, yes. For details about how to do so legally and ethically, we recommend the 1-hour webinar, How to Legally Practice Over State Lines with Telebehavioral Health and Telemental Health

Absolutely. TBHI offers a variety of courses and webinars that will help you understand both basic and advanced concepts in how to choose video, telephone, email, text messaging and cloud storage companies that meet behavioral health legal and ethical requirements. We’ll give you checklists to help keep you organized, offer you questions to ask vendors and advise you on the legal issues as well as legal agreements you need to obtain to be in compliance with most state, provincial and federal laws in the United States, Canada and in many less regulated countries worldwide.

Millions of telehealth sessions are being delivered every year in the United States, and worldwide numbers are much greater. Many single-payor countries (i.e., Australia, New Zealand, Great Britain) have been practicing telehealth for decades. At TBHI, you will be able to access over 4,000 journal articles and books that form a substantial evidence-base for telepractice in behavioral health. We have distilled this information into a series of webinars and online as well as in-person training experiences for you to be able to absorb and apply very quickly. Our most advanced, 2-day in-person training meets the requirements of certification from the Coalition for Technology in Behavioral Science (CTiBS).

Our training addresses the common questions and decisions required in behavioral telepractice. Our most advanced series of courses also come with group consultation to obtain answers to questions that will help you tailor the basic training to your specific circumstance. If further clarification is needed, professionals are available for individual or group consultation to help you with your specific needs.

The Telebehavioral Health Institute (TBHI) is dedicated to offering telemental health and telebehavioral health education, training, training, consulting and staffing services to the professional health community. TBHI is a Wyoming-based, privately held and privately funded Institute. TBHI is dedicated to providing a simple road map and step-by-step guidance for planning, launching and growing telemental and telebehavioral health clinical services. Until January 1, 2017, the company was known as the “TeleMental Health Institute” and was re-named to the Telebehavioral Health Institute (TBHI) to accommodate the US Health and Human Services changes in nomenclature. With TBHI’s 100% online professional training program, professionals with access to the Internet from anywhere in the world can have 24/7 access to the following training materials:

• Webinar (Live Events & Recordings) — inexpensive, timely and topic-focused 1-hour discussions to keep you up-to-date and fully informed of legal, ethical and regulatory updates, industry developments and other cutting-edge topics. They are accessible by computer or smart device, both in a LIVE format and afterward, in recorded form through our On-Demand Library. All webinars include a CE or CME that is recognized by most state and provincial licensing boards.
• Certificate Training Programs — training to instruct you in the latest evidence-based fundamentals, models, strategies and technologies used in telebehavioral health. Two programs are available: 15-hours and 36-hours, depending on your need for more specialized instruction. After completing this coursework and associated post-tests, graduates are eligible to apply for the Certified Telebehavioral Health Professional designation.

Telemental Health Consulting / Telebehavioral Health Consulting

In addition to providing telemental health and telebehavioral health training to professionals, TI consults with agencies wishing to start their own telebehavioral health programs; credential providers and provide other support services as the professional community increases health care access to more patients via digital health. TBI’s team of experienced consultants can help with strategic planning, reimbursement, technology choices, legal and ethical risk management and staff development/placement. TI also consults with start-up technology companies seeking to develop new verticals in the behavioral health space.

Non-Profit Sister Organization: Telehealth Institute (TI)

The Telehealth Institute is a California-based non-profit, 501(3)(c) Institute designed to research and develop evidence-based training materials and resources and offer free webinars to the behavioral professional community. As a community service, TI also provides a weekly newsletter and monthly webinars to a worldwide professional community.

TBHI & TI Family of Services

Together, TBHI and TI are dedicated to providing guidance, resources and other support for planning, launching and thriving with telemental health, telebehavioral health, telepsychiatry, telepsychology, distance counseling, online therapy, behavioral telehealth and mhealth.

TBHI/THI Mailing Address

TBHI/THI
5173 Waring Road, #124
San Diego, CA 92120

All of your training at TBHI is self-paced, available 100% online and accessible 24/7. You can complete all training anytime within 6 months from the date of purchase. If you need more time to complete your courses, extended access is available for a modest fee in additional increments of 6 months. To extend your access, go to telehealth.org/6-month-extension.

TBHI’s professional training is offered both 100% online and in-person. TBHI’s online coursework gives you access 24/7. You will receive a rich, multimedia platform to enhance your enjoyment and learning retention.

• Most of the training is written, following optimal instructional design principles of text-based information with links to primary and secondary source documents, interspersed with images, audio, and video segments to punctuate an important point.
• To help improve learning comprehension and retention, “Essential Points” in the form of bullet points are provided at the top of many pages, to help you initially grasp the important issues, and give you clues as to which specific topics are considered important enough to re-address in the post-tests.
• The training is also annotated with footnotes to give you the inside story on a number of important issues.
• Courses are self-paced, meaning that you can stop and start it at your convenience.
• A PDF format is available if you’d like to carry it with you to read as you move about your world.
• TBHI training is self-directed, in that it contains a number of high-quality links to primary source documents throughout the Internet that we’ve assembled for your convenience and to maximize your learning.
• The training content has been highly edited by more than 100 reviewers who are professionals in the field, so you can trust that it is accurate, well written and easy-to-comprehend.
• TBHI’s professional training has received many accolades from colleagues, who appreciate our optimized instructional design format as well as the richness of content and superior customer support. To see these comments, peek at this testimonial page.
• You can also print your own Certificate from our website.

Completing the TBHI training will require approximately the same number of CE or CME hours offered with each course. A 6-hour course then will take about 6 hours to complete, depending on how quickly you read. A one-hour course typically involves approximately 10,000 words, minus the words involved with presenting audio and video segments. The course evaluation and post-test will require that you come back into the website to respond to a series of questions. Post-test need to be passed with a grade of 80% or better to get the course completion certificate. (You will have learned a lot, and passing should be no problem. Of more than 7,000 trainees that have come through our doors, only three needed help with post-tests.

If you’d prefer in-person training, please write to us by scrolling below to request a calendar for TBHI’s live events. If you’d like to invite a TBHI speaker, please submit a speaking request here. 

At TBHI, you have three options to get specific answers to your questions. The first is through our TBHI Private Training Discussions, which is an online community forum available to everyone, including webinar trainees who only come to us for a single event. Upon registration, all trainees get immediate access to the TBHI Private Training Discussions. Questions are directed to other TBHI trainees and not to our faculty, although some of our faculty respond when needed. The TBHI Discussion forum is accessible through the TBHI Digital Learning Center when you log in to access your training. This community discussion forum allows you to read and interact with other participants at any time. It is a rich networking environment, where many clinicians have forged relationships that can blossom into a wide range of professional opportunities, from collaborative projects and presentations to shared companies, authorships, and other major undertakings. When sending a message to the TBHI Private Training Discussions, your posts will reside on our password-protected server, unsearchable by the search engines and unreadable by your clients and patients. You, therefore, can relax and ask whatever you need to know of international colleagues from 79 countries. If your question is too specific for a community discussion, one of our two other options might be preferable.

A second opportunity for getting questions answered is to join TBHI at the “Level II” Certificate professional training level, where you will be able to ask and get live answers to your questions in monthly meetings. Led by our Founder and Executive Director Dr. Marlene Maheu or another Faculty member, these meetings are by a telephonic bridge and usually involve a small group of TBHI trainees. You will be reminded of these meetings early in the month. Your email questions are invited if you cannot attend the live meeting, and sessions are recorded for later listening if you are not able to attend. These recordings are housed in a private section of the TBHI Private Training Discussions for Level II trainees to access at their convenience, 24/7.

The last option for getting your questions answered involves direct consultation with one of our Staff. Telebehavioral health consultation through our team of world-class consultants can be arranged by sending your request to our Contact Center. Topics of potential focus covered by our extended network of consultants include technology, specialty needs assessment, community outreach, work-flow analysis, ergonomic optimization of office settings, equipment recommendations, reimbursement systems, software set-up, and legal consultation.

TBHI training is exclusively digital for Learners with physical challenges. Our website is written in Arial font to facilitate reading with appropriate alt tags for those who prefer or cannot see images. All audio and video recordings are produced with captions for deaf and hard of hearing trainees. PDF’s of all training are available for individuals who prefer to print and read training offline. Accommodations have successfully been developed for individual trainees with more specialized needs upon request. They are considered on a case by case basis. Please write to us below.

While it is not mandatory that you earn CE or CME hours to take our training, many professionals are required to have CE or CME hours for their licensure. The Telebehavioral Health Institute can provide CEs or CMEs in many cases. We have been formally approved by many groups, but if you are not sure whether your licensing board will accept our training, please send them an email through your Licensing Board’s website (all boards are accessible online), and show them this page.

TBHI has a worldwide reputation for excellence in telehealth training amongst healthcare professions. TBHI is proud to have served registered trainees from these 79 countries to date:

1. Afghanistan
2. Albania
3. Andorra
4. Argentina
5. Australia
6. Austria
7. Bangladesh
8. Belgium
9. Botswana
10. Brazil
11. British Indian Ocean Territory
12. Bulgaria
13. Cameroon
14. Canada
15. Cayman Islands
16. Chile
17. Colombia
18. Costa Rica
19. Cyprus
20. Denmark
21. Ecuador
22. Egypt
23. France
24. French Guiana
25. Georgia
26. Germany
27. Ghana
28. Gibraltar
29. Greece
30. Guam
31. Hong Kong
32. Hungary
33. India
34. Ireland
35. Israel
36. Italy
37. Jamaica
38. Japan
39. Jordan
40. Macao
41. Macedonia, The Former Yugoslav Republic Of
42. Malaysia
43. Mexico
44. Myanmar
45. Namibia
46. Nepal
47. Netherlands
48. New Zealand
49. Nicaragua
50. Nigeria
51. Norfolk Island
52. Norway
53. Oman
54. Pakistan
55. Peru
56. Philippines
57. Poland
58. Portugal
59. Puerto Rico
60. Romania
61. Russia Federation
62. Rwanda
63. Saudi Arabia
64. Singapore
65. South Africa
66. Spain
67. Sweden
68. Switzerland
69. Tajikistan
70. Thailand
71. Togo
72. Turkey
73. Uganda
74. United Kingdom
75. United States
76. United States Minor Outlying Islands
77. Uruguay
78. Virgin Islands, U.S.
79. Zambia

Whenever a question arises, just send an email to our Contact Center. It will be held until our staff comes in for the next shift. If you need help with a particular course, please be sure to mention the name of the course and supply us with your phone number in case your email address is non-responsive (this happens more often than you might imagine). Our staff is available to answer your questions, change your login, or help you with any other issues. We are also available Monday – Friday from 9 am – 4 pm, Pacific Time (12 pm – 7 pm Eastern time), by email, live chat or telephone appointment. To be given a telephone call from our staff, just send us a note through our Contact Center and suggest a few good times for us to reach you. We’ll be happy to answer your questions or even give you a “walk-through” of our facility if ever you get stuck.

We’ve got you covered. All of our webinars are recorded and available for your convenience for up to 6 months from your date of purchase. You may review the recording through the TBHI Training Center. Please note, it may take up to 3 days after an event for us to update the course with the webinar recording.

Internet Explorer sometimes has problems opening automated certificates, so our first suggestion would be to try Chrome or Firefox as your Internet Browser software. Otherwise, we can email your certificates directly to you as an attachment. Just contact us and be sure to let us know if you’re working under a deadline.

Please contact us by sending a written note below at your convenience. We answer messages during business hours between 9 am – 4 pm, Pacific Time (12 pm – 7 pm Eastern time). If you prefer a telephonic response, just let us know where and when to reach you and we’ll call you. You’ll be answered by our friendly support staff who is grateful for your feedback and a chance to make it right. We truly are here to help.

Once logged in to our Digital Training Center, you’ll see that we have a bright orange button labeled “CONTACT” at the top of every page. If anything is amiss, please write to us there, or send a message below. We have dedicated staff to help you resolve any questions or issues. For example, if you need someone to walk you through our online programming, we are happy to call you by telephone to explain where you may need to click while you are on your computer. Once through a few of our pages, you will most likely be like our other Trainees and come to understand the logic and convenience of an online, distance learning platform. By the way, we’ve had successful Trainees in their 90’s use our system.

Refunds are available for any course within 30 days of purchase. We guarantee 100% money back if you are dissatisfied for any reason. However, please give us the opportunity to remedy any disappointments by writing to us first. Our contact desk is available from Monday to Friday during business hours. If you would like a phone call rather than an email response, please provide times on when and where you can be reached, a mobile number and direct line including extension if any.

Yes, please allow us up to 15 business days to process your refund. Do not send repeated emails.

Choose from one of our certificate programs here or our on-demand webinars here. If you want to customize your own program, please contact us.

Yes, we accept all major forms of credit cards, including Visa, MasterCard, and Discover. For alternate payment options, please contact us.

For your convenience, we also offer a monthly payment plan option on select programs. After your initial purchase, your credit card will be set up to be charged for that payment amount on that same date for the remaining payments.

SPECIAL NOTE: Please inform us of credit card changes. As a courtesy, TBHI will make one attempt to contact you for a valid credit card number the first time your monthly payment fails to process because of a credit card change. Subsequent attempts will incur a $35 reinstatement fee. All access to TBHI is suspended immediately upon credit card failures.

To thank you for taking the time to read all about our program, please accept our offer of 5% off any single training program purchase at TBHI. Use this coupon code: FAQ5 in our shopping cart. (One discount per person, please.)

Add any training item to your cart. Near the end of the checkout process, select PayPal as your payment option. PayPal will allow you to use your preferred currency in most cases. If you need assistance with currency equivalence or discounted rates for international training, please contact us.