FAQ’S and CONTACT US

Millions of telehealth sessions are being delivered every year in the United States, and worldwide numbers are much greater. Many single-payor countries (i.e., Australia, New Zealand, Great Britain) have been practicing telehealth for decades. At TBHI, you will be able to access over 4,500 journal articles and books that form the evidence-base for telepractice in behavioral health.

Our training addresses the common questions and decisions required in behavioral telepractice. We have distilled the most crucial information into a series of webinars, digital courses, in-person training experiences to earn Micro-Certification in a variety of topics, as well as a Professional Certificate at two levels. You have the choice of working online or attending in-person training. Our most advanced, 2-day in-person training meets the requirements for a formal Level I Certificate from the TBHI. Augmenting the Level I Certificate are seven additional, topic-specific courses designed to assist the practice’s decision-maker with policies and other documentation.

At TBHI, you have three options to get specific answers to your questions.

• Through our TBHI Private Training Discussion Forum, which is an online community forum available to everyone, including webinar trainees who only come to us for a single event. It allows you to read and interact with other participants at any time.
• Join TBHI with the “All Access Pass” to ask and receive live answers to your questions in monthly telephone-based meetings.
• Direct consultation with one of our Staff. Telebehavioral health consultation through our team of world-class consultants can be arranged by sending your request below. Topics of potential focus covered by our extended network of consultants include specialty needs assessment, community outreach, work-flow analysis, ergonomic optimization of office settings, equipment recommendations, reimbursement systems, software set-up and legal consultation.

TBHI has a worldwide reputation for excellence in telehealth training amongst healthcare professions. TBHI is proud to have served registered trainees from these 94 countries to date:

1. Afghanistan
2. Albania
3. Andorra
4. Argentina
5. Australia
6. Austria
7. Bangladesh
8. Barbados
9. Belarus
10. Belgium
11. Botswana
12. Brazil
13. British Indian Ocean Territory
14. Bulgaria
15. Cameroon
16. Canada
17. Cayman Islands
18. Chile
19. Colombia
20. Costa Rica
21. Cyprus
22. Denmark
23. Ecuador
24. Egypt
25. France
26. French Guiana
27. Georgia
28. Germany
29. Ghana
30. Gibraltar
31. Greece
32. Guam
33. Guatemala
34. Guyana
35. Hong Kong
36. Hungary
37. India
38. Indonesia
39. Ireland
40. Israel
41. Italy
42. Jamaica
43. Japan
44. Jordan
45. Kenya
46. Korea, Republic Of
47. Macau
48. Macedonia
49. Malaysia
50. Mexico
51. Myanmar
52. Namibia
53. Nepal
54. Netherlands
55. New Zealand
56. Nicaragua
57. Nigeria
58. Norfolk Island
59. Norway
60. Oman
61. Pakistan
62. Panama
63. Peru
64. Philippines
65. Poland
66. Portugal
67. Puerto Rico
68. Qatar
69. Romania
70. Russian Federation
71. Rwanda
72. Saudi Arabia
73. Singapore
74. South Africa
75. Spain
76. Sweden
77. Switzerland
78. Taiwan
79. Tajikistan
80. Tanzania
81. Thailand
82. Togo
83. Trinidad And Tobago
84. Turkey
85. Uganda
86. United Arab Emirates
87. United Kingdom
88. United States
89. United States Minor Outlying Islands
90. Uruguay
91. Venezuela
92. Virgin Islands (U.S.)
93. Zambia
94. Zimbabwe

If anything is amiss, please write to below immediately. We have dedicated staff to help you resolve any questions or issues. For example, if you need someone to walk you through our online programming, we are happy to call you by telephone to explain where you may need to click while you are on your computer. Once through a few of our pages, you will most likely be like our other Trainees and come to understand the logic and convenience of an online, distance learning platform. By the way, we’ve had successful Trainees in their 90’s use our system.

Refunds are available for any course within 30 days of purchase if you are dissatisfied for any reason. However, there will be a $25 refund fee. Please give us the opportunity to remedy any disappointments by writing to us first. Our contact desk is available from Monday to Friday during business hours. If you would like a phone call rather than an email response, please provide times that you’ll be available and where you can be reached. (a telephone number, a mobile number and direct line including extension if any). 

Yes, please allow us up to 15 business days to process your refund. Do not send repeated emails.

Add any training item to your cart. Near the end of the checkout process, select PayPal as your payment option. PayPal will allow you to use your preferred currency in most cases. If you need assistance with currency equivalence or discounted rates for international training, please contact us below.

TBHI has earned the respect of many industry leaders who have chosen to be on our faculty by developing coursework, participating in webinars or joining us for online conference interviews about specialty topics. Please feel free to review our faculty page. (If you have specialized telehealth experience and would like to join our faculty by offering a specialty course or webinar, please send us a note below, along with your course outline and Curriculum Vitae.)

On-Demand Specialty Topics cover updated hot-topic items, helping you obtain the basic information about areas such as secure web-based communication and innovations in behavioral health. The webinars are held live online but also recorded for your convenience. You will have up to 6 months after the purchase to review webinar materials, which include a recording, slides and often, a handout Webinars also allow you to join our TBHI Private Training Discussions, where you can ask questions and interact without other trainees. TBHI slide decks are not available for download/duplication. Rather, your fee pays for 24/7 access by logging into your TBHI training materials and viewing them in the webinar course materials as an interactive slide deck.

Once you have completed the coursework including the required reading, course evaluation, and post-test, you can print your course certificate by choosing the ‘Course Certificate’ option in the navigation menu. Please note, the certificate will print your name as listed in your training account. It is recommended that you check your name in your profile prior to printing your certificate.

We welcome all such questions and appreciate the opportunity to tell you how we shine. Not only were we the first digital training platform for telehealth worldwide, but here are 12 reasons why TBHI still beats any competition:

1. Certificate vs Certification? Many privately-held training facilities offer “Certifications” when they should not. According to commonly accepted standards, large federal groups such as the US government federal behavioral health care arm known as the Substance Abuse and Mental Health Services Administration (SAMHSA), or the National Insitute of Drug and Alcohol (NIDA) are able to offer “certifications.” Private groups such as TBHI and its competitors are supposed to offer “certificates”, but not “certifications. Groups who don’t know the difference, or who exploit the lack of knowledge of acceptable standards among practitioners for such designations have, in our opinion, no business offering a designation of any kind. TBHI offers a “Certificate” as it is supposed to. It has offered a Certificate for more than a decade. TBHI not only teaches proper terms and their uses at TBHI, but we walk our talk, and only offer what we are supposed to offer. (We encourage you to look at our competitors closely to see what they offer, and how they justify the use of their terms. Moreover, if they can’t use the proper term to describe their own offerings, what else don’t they know about the details of what they are doing?) BTW, TBHI is working toward offering a full certification.
2. Founder’s Breadth of Knowledge. TBHI’s founders are three licensed industry leaders who offer you a far-reaching breadth of information: Karalene M. Maheu, PhD, Myron Pulier MD, and Joseph McMenamin MD, JD. Together, they offer the experience and breadth of knowledge that can only come from decades of interprofessional collaboration from the perspective of a psychologist and MFT, psychiatrist and physician and medical attorney — all of whom have more than 25 years of telehealth specialization. Combined, they represent 3/4 of a century of experience dealing with telehealth issues interprofessionally.
3. Training Experience. Dr. Maheu alone has trained more than 26,000 professionals in telemental health / telebehavioral health, both online and in-person. Her ability to answer questions / point you to available resources is unmatched. (Training is not just about organizing materials to be studied. It is about making discussions engaging, anticipating questions and offering a range of resources to help you get where you want to go.)
4. Publications. TBHI faculty doesn’t just read other people’s articles to write a long term paper for you to read. TBHI faculty has conducted some of the foundational TBHI literature,m and continues to do so every year for decades. TBHI Founders’ publication and speaking histories say it all. Just for one, Dr. Maheu’s publication spans three decades. Often the lead on a research team, you will find her to be the first author on many of her peer-reviewed books, book chapters, and journal articles. (As you review that list, consider the hours of research and information-rich collegial discussion that goes into each one of these publications. Now think of her competitors. Who are their collaborators? Who else has demonstrated such leadership and scholarship?)
5. Faculty. With a faculty that spans over a dozen professions with several dozen specialty topic areas, TBHI is the only training center that can address your concerns in detail. Whether from the point of view of elected Senators to past Presidents or CEOs of National Professional Associations to telehealth lawyers, practitioners or researchers, TBHI brings you a host of industry leaders who all speak in one voice. Their messages are delivered in discussion to one of TBHI’s core faculty, to help you avoid the many confusing, contradictory and too often, diametrically opposed responses available today. To the best of our ability, we offer you a single, clear message about legal and ethical approaches to your telepractice, back that up with a plethora of research and resources, and in our more advanced programs, invite you to share your thoughts with our Faculty in return.
6. TBHI Organizational Structure. TBHI teaches compliance. TBHI itself then is compliant with state and federal laws regarding corporate structure and tax filings. We are organized as an LLC in California, despite the many tax burdens placed on small businesses by CA. In other words, we walk our talk about compliance.
7. Liability Insurance. TBHI carries liability insurance from Llyods of London. By choosing to protect itself, your program as well as your course records with the best of the best liability protections available for digital liabilities, TBHI will be standing for a long time. You can count on us to be here if your licensing board or a civil court wants to examine your records.
8. CMEs and CEs. TBHI has passed muster with medical continuing medical education as well as continuing education for physicians, osteopathic physicians, physician’s assistants, nurses, nurse practitioners, psychologists, social workers, counselors, marriage and family therapists and addictions specialists. Professionals today are expected to be interprofessional. TBHI has led the march to be approved by all these professional groups – and has successfully maintained its formal approval by all such groups. TBHI’s CME and CE programs are unaffiliated with any groups who may exert competing agendas. (Who has approved our competitor? Do they have a breadth of experience in becoming approved by several different CME medical and non-medical CE approval bodies? Have they withstood the test of time, or is their approval still new? Are they affiliated with a group that has potential conflicts of interest?)
9. CMS Software. TBHI courses are set up to be user-friendly using state-of-the-art software to make it easy. Multi-media learning experiences keep you interested and engaged. A basic understanding of your computer and how to navigate the internet is all you need. (Many TBHI competitors will simply send you a dry PDF to read. PDFs are available at TBHI as well, but there’s a lot more available if you want to really learn, too.) Once completed, all your course completion certificates are digitally generated with a unique identifier code by our software, which cannot be altered. Upon subpoena then, we can retrieve any of your records without a problem. We also house our Digital Learning Center on a dedicated server, which means that it does not share digital space with any other company. Again, your records are much safer within our firewalls. (Ask our competitors about their digital setup — and see if you get a succinct, understandable response.)
10. International and Inclusive. TBHI is an international, interprofessional organization that has trained professionals with a variety of settings, orientations, abilities, and designations. For instance, some of our Learners have been deaf or hard-of-hearing. Some are well into their 90’s. Some use adaptive devices because of limited vision. Many speak English as a second language. Given that we serve Learners from 76 countries, we are developed by professionals with international awarenesses and sensitivities. While we often describe United State’s law to explain core issues, our international community appreciates that our examples are inclusive of other countries. For example, our Canadian colleagues recognize and comment on the fact that we often describe Canadian laws such as PIPEDA when discussing privacy. (Look at our competitor’s market? How is it limited?)
11. Monthly Group Consultation. Rather than simply forwarding dry PDF files for you to read, TBHI faculty is available to address your specific questions about any aspect of telehealth – every month. With Level II training, you can join a small group on a monthly group teleconsult to rub digital shoulders with like-minded colleagues. Bring all your questions to have our faculty quickly and easily unlock answers to questions that may take you weeks to research on your own.
12. Customer Service. Last but not least, TBHI offers top-notch customer service. Our support staff is available by email, telephone and video to help you if you need assistance with any aspect of TBHI’s Digital Training or billing during business hours between 8:30 am – 6 pm, Pacific Time. Please fill out the form below to reach us.

To see a variety of thoughts voluntarily shared by some of our grads, please see this page.

As you can see, we welcome the opportunity to tell us about the years of quiet, behind-the-scenes work we have undertaken to make your learning and consulting experience safer, easier and more productive. We encourage you to closely examine any competitor to see how they compare.