FAQ’S and CONTACT US
Please scan our commonly asked questions below to see if your question has been answered. Another option is to look for the little orange circle in the lower right to see if your question is answered in our knowledge base. Otherwise, you may use the contact form at the bottom of the page.
How Do I Develop a Successful Yet Professional Telepractice?
1. What is telemental health? How is it different from telebehavioral health?
Telebehavioral health is the practice of behavioral health using a telecommunications system to provide clinical services, professional training, administrative and other services at geographically separate sites. Service can be delivered in “real-time” using the telephone, interactive video conferencing, or through “store and forward” which relies on the transmission of images and data for review at a later time. Telebehavioral health can also involve email, text messaging and a wide range of other software applications to facilitate access and data transfer. Devices can run from desktop computers on carts in hospital settings to smart devices such as tablets and smartphones. Telebehavioral health can also include storage services on the “cloud” and everything in between.
An older term for this service is “telemental health.” This older term has been replaced with “telebehavioral health” by the US Federal Office of Health and Human Services (HHS) to refer to the telehealth services delivered to the combination of substance use and mental health clients and patients. The new term is an attempt to de-pathologize and de-stigmatize health care for people struggling with any one of these disorders. Therefore, the former TeleMental Health Institute has now followed the lead of HHS and is transitioning to the term “telebehavioral health” in both its training and its company name, which is now: Telebehavioral Health Institute (TBHI). Many other terms are also used, including teletherapy and telepsych. Regardless of the term, the legal and ethical issues in healthcare remain the same, and those are what we teach at the Telebehavioral Health Institute.
2. How can I practice both legally and ethically online?
The first step mandated by all ethical codes in health is for professionals to demonstrate “competency.” Competency is formally recognized by training with a credentialed institution. At TBHI, we not only are approved by the leading United States mental health professional associations for continuing education or continuing medical education (AMA, AOA, APA, NBCC, ASWB, and NAADAC) but are internationally recognized as the industry’s leading private training organization and consultation organization. We make your start-up processes easy by being available online using digital or desktop devices. Our evidence-based, competency-based training provides the foundation you need to avoid common pitfalls and get started and prosper with confidence.
3. Can I practice across state lines?
Simply stated, yes. For succinct details about how to do so legally and ethically, we recommend the 1-hour webinar, How to Legally Practice Over State Lines with Telebehavioral Health and Telemental Health.
4. Do you help me choose the right technology for my work?
Absolutely. TBHI offers a variety of webinars, courses and certificate programs at both basic and advanced levels to assist with your decisions regarding how to choose a video, telephone, email, text messaging and cloud storage companies; required documentation, protocols for legal, ethical risk management. We’ll give you many short checklists to help keep you organized through the process; suggest questions to ask vendors, accountants, and attorneys to minimize your other professional fees. We will supply you with templates for practical use such as intake forms, progress notes, termination notes and informed consent legal clauses to consider for your informed consent documents and processes. We will help you develop the vocabulary and system knowledge to ask the right questions of the right authorities to get the answers you need to be in compliance with most state, provincial and federal laws in the United States, Canada and in many other countries worldwide.
5. Are responsible professionals really working online?
Millions of telehealth sessions are being delivered every year in the United States, and worldwide numbers are much greater. Many single-payor countries (i.e., Australia, New Zealand, Great Britain) have been practicing telehealth for decades. At TBHI, you will be able to access over 4,500 journal articles and books that form the evidence-base for telepractice in behavioral health.
6. I have specific questions about telepractice. How can I get my question(s) addressed?
Our training addresses the common questions and decisions required in behavioral telepractice. We have distilled the most crucial information into a series of webinars, digital courses, in-person training experiences to earn Micro-Certification in a variety of topics, as well as a Professional Certificate at two levels. You have the choice of working online or attending in-person training. Our most advanced, 2-day in-person training meets the requirements for a formal Level I Certificate from the TBHI. Augmenting the Level I Certificate are seven additional, topic-specific courses designed to assist the practice’s decision-maker with policies and other documentation.
At TBHI, you have three options to get specific answers to your questions.
- Through our TBHI Private Training Discussion Forum, which is an online community forum available to everyone, including webinar trainees who only come to us for a single event. It allows you to read and interact with other participants at any time.
- Join TBHI with the “All Access Pass” to ask and receive live answers to your questions in monthly telephone-based meetings.
- Direct consultation with one of our Staff. Telebehavioral health consultation
through our team of world-class consultants can be arranged by sending your request below. Topics of potential focus covered by our extended network of consultants include specialty needs assessment, community outreach, work-flow analysis, ergonomic optimization of office settings, equipment recommendations, reimbursement systems, software set-up and legal consultation.
How Is Training Offered at the Telebehavioral Health Institute?
7. What is the Telebehavioral Health Institute?
The Telebehavioral Health Institute (TBHI) is dedicated to offering telehealth training, consulting, and staffing services to the worldwide professional health community. TBHI has developed step-by-step guidance for planning, launching, and growing telehealth clinical services and programs. With TBHI’s 100% online training platform, professionals with access to the Internet from anywhere in the world can have immediate and 24/7 access to the full suite of TBHI services, including:
- On-Demand Specialty Topics (Live Events & Recordings) — inexpensive, timely and topic-focused 1-hour discussions to keep you up-to-date and fully informed of legal, ethical and regulatory updates, industry developments and other cutting-edge topics. They are accessible by computer or smart device, both in a LIVE format and afterward, in recorded form through our On-Demand Library. All webinars include a CE that is recognized by most state and provincial licensing boards.
- Certificate Training Programs — training to instruct you in the latest evidence-based fundamentals, models, strategies and technologies used in telebehavioral health. Two programs are available: 15-hours and 36-hours, depending on your need for more specialized instruction. After completing this coursework, graduates will be eligible to apply for the Credentialed Telebehavioral Health Professional (CTHP) designation through the Coalition for Technology in the Behavioral Sciences (CTiBS).
- Based on a detailed set of interprofessionally derived competencies advanced by Coalition for Technology in Behavioral Science (CTiBS), TBHI offers training that is 100% compliant with the identified CTiBS competencies requirements, which are the most highly researched and published anywhere in the world.
- Telebehavioral Health Consulting – In addition to providing training to professionals, TBHI consults with agencies wishing to start their own telebehavioral health programs; credential providers and provide other support services. TBHI’s team of experienced consultants can help with strategic planning, reimbursement, technology choices, legal and ethical risk management and staff development/placement. TBHI also consults with start-up technology companies seeking to develop new verticals in the behavioral health space.
- Non-Profit Sister Organization: Telehealth Institute (TI) – The Telehealth Institute is a California-based non-profit, 501(3)(c) Institute designed to research and develop evidence-based training materials and resources and offer free webinars to the behavioral professional community. As a community service, TI also provides a weekly newsletter and monthly webinars to a worldwide professional community and donates a portion of its proceeds to grow pro-bono programs. Together, TBHI and TI are dedicated to providing guidance, resources and other support for planning, launching and thriving with telemental health, telebehavioral health, telepsychiatry, telepsychology, distance counseling, online therapy, behavioral telehealth, and mhealth.
5173 Waring Road, #124
San Diego, CA 92120
Why does TBHI offer so many hours of training?
Jumping online is easy. Offering professional services online legally and ethically requires competence in a large number of areas, including clinical issues, cultural sensitivity, documentation, technology choices, telepresence, legal and regulatory mandates, ethical requirements, mobile health and apps, social media, and practice development. Spending 15 to 36 hours gaining knowledge and skills related to managing legal and ethical telepractice is needed to be competent enough to defend oneself if challenged by a licensing board or a civil court. More importantly, effort spent to maximize your telehealth proficiencies will minimize your chance of making clinical mistakes with clients/patients who rely on your telehealth professionalism and competence.
8. When is the TBHI training? How long does it take?
TBHI’s professional training is offered both 100% online and in-person. TBHI’s online coursework gives you access 24/7. You will receive a rich, multimedia platform to enhance your enjoyment and learning retention.
- Most of the training is written, following optimal instructional design principles of text-based information with links to primary and secondary source documents, interspersed with images, audio, and video segments to punctuate an important point.
- All video segments follow the American Disabilities Act (ADA) requirements for being available with captions or a transcript.
- To help improve learning comprehension and retention, “Essential Points” in the form of bullet points are provided at the top of many pages, to help you initially grasp the important issues, and give you clues as to which specific topics are considered important enough to re-address in the post-tests.
- The training is also annotated with footnotes to give you the inside story on a number of important issues.
- Courses are self-paced, meaning that you can stop and start it at your convenience.
- A PDF format is available for all print courses if you’d like to carry the PDF to read as you move about your world. Audio and video recordings are available online 24/7.
- TBHI training is self-directed, in that it contains a number of high-quality links to primary source documents throughout the Internet that we’ve assembled for your convenience to deepen your learning.
- The training content has been highly edited by more than 100 reviewers who are professionals in the field, so you can trust that it is accurate, well written and easy-to-comprehend.
- TBHI’s professional training has received many accolades from colleagues, who appreciate our optimized instructional design format as well as the richness of content and superior customer support. To see these comments, look at this testimonial page.
- You can also print your own Certificate from our website.
Completing the TBHI training will require approximately the same number of training time as CME or CE hours offered with each course. A 6-hour course then will take about 6 hours to complete, depending on how quickly you read. A one-hour course typically involves approximately 10,000 words, minus the words involved with presenting audio and video segments. The course evaluation and post-test will require that you come back into the website to respond to a series of questions. Post-tests need to be passed with a grade of 80% or better to get the course completion certificate. (Passing should be no problem. Of more than 8,400 trainees that have come through our doors, only three needed help with post-tests.)
You can complete all training anytime within 6 months from the date of purchase of any webinars, single courses or the Level I packaged Certificate program. If you purchase the TBHI Level II Certificate program, you will be granted 9 months of access. The “All-Access Pass” will give you up to 12 months of continuous access to all coursework, bonuses and monthly teleconsults for a LIVE- Q&A session with one of TBHI’s Core Faculty. If you need more time to complete your courses, extended access is available for a modest fee in additional increments of 6 months. To extend your access, please click here.
If you’d prefer in-person training, please write to us below to request a calendar for TBHI’s live events. If you’d like to invite a TBHI speaker, please submit a speaking request below).
9. Do you offer Continuing Education or Continuing Medical Education?
While it is not mandatory that you earn CE or CME hours to take our training, many professionals are required to have CE or CME hours for their licensure. The Telebehavioral Health Institute has been formally approved by several groups, but if you are not sure whether your licensing board will accept our training, please send them an email through your Licensing Board’s website.
10. What about international issues? Which countries are served by TBHI?
TBHI has a worldwide reputation for excellence in telehealth training amongst healthcare professions. TBHI is proud to have served registered trainees from these 94 countries to date:
- British Indian Ocean Territory
- Cayman Islands
- Costa Rica
- French Guiana
- Hong Kong
- Korea, Republic Of
- New Zealand
- Norfolk Island
- Puerto Rico
- Russian Federation
- Saudi Arabia
- South Africa
- Trinidad And Tobago
- United Arab Emirates
- United Kingdom
- United States
- United States Minor Outlying Islands
- Virgin Islands (U.S.)
How Do I Get Help With the TBHI Website?
11. When is TBHI's customer service team available?
Whenever a question arises, just send an email below. It will be held until our staff comes in for the next shift. If you need help with a particular course, please be sure to mention the name of the course and supply us with your phone number in case your email address is non-responsive (this happens more often than you might imagine). Our staff is available to answer your questions, change your login, or help you with any other issues. We are also available Monday – Friday, from 8:00 am to 5:00 pm, Pacific time, by email, live chat or telephone appointment. To be given a telephone call from our staff, just send us a note through our Contact Center and suggest a few good times for us to reach you. We’ll be happy to answer your questions or even give you a “walk-through” of our facility if ever you get stuck.
12. I missed part of the webinar, what do I do?
We’ve got you covered. All of our webinars are recorded and available for your convenience for up to 6 months from your date of purchase. You may review the recording through the TBHI Training Center. Please note, it may take up to 3 days after an event for us to update the course with the webinar recording.
13. I'm having trouble printing my certificates.
Internet Explorer sometimes has problems opening automated certificates, so our first suggestion would be to try Chrome or Firefox as your Internet Browser software. Otherwise, we can email your certificates directly to you as an attachment. Just contact us below and be sure to let us know if you’re working under a deadline.
14. What do I do if I have any other questions or concerns?
Please contact us by sending a written note below at your convenience. We answer messages during business hours between 8:30 am – 6:00 pm, Pacific time. If you prefer a telephonic response, just let us know where and when to reach you and we’ll call you. You’ll be answered by our friendly support staff who is grateful for your feedback and a chance to make it right. We truly are here to help.
15. Accommodations for Disabilities
The TBHI training materials are written in Arial font to facilitate reading with appropriate alt tags for those who prefer or cannot see images. All audio and video recordings are produced with captions for deaf and hard of hearing trainees. PDF’s of all training are available for individuals who prefer to print and read training offline. Accommodations have successfully been developed for individual trainees with more specialized needs upon request. They will be considered on a case by case basis.
16. What do I do if I have a problem with my training?
If anything is amiss, please write to below immediately. We have dedicated staff to help you resolve any questions or issues. For example, if you need someone to walk you through our online programming, we are happy to call you by telephone to explain where you may need to click while you are on your computer. Once through a few of our pages, you will most likely be like our other Trainees and come to understand the logic and convenience of an online, distance learning platform. By the way, we’ve had successful Trainees in their 90’s use our system.
17. If I'm not satisfied, can I get a refund?
Refunds are available for any course within 30 days of purchase if you are dissatisfied for any reason. However, there will be a $25 refund fee. Please give us the opportunity to remedy any disappointments by writing to us first. Our contact desk is available from Monday to Friday during business hours. If you would like a phone call rather than an email response, please provide times that you’ll be available and where you can be reached. (a telephone number, a mobile number and direct line including extension if any).
18. Your current pricing is lower than what I originally paid when I purchased it in the last 30 days. Can I get a refund for the difference?
Yes, please allow us up to 15 business days to process your refund. Do not send repeated emails.
How Do I Register?
19. How do I register for training?
20. Do I use a credit card to pay?
Yes, we accept all major forms of credit cards, including Visa, MasterCard, and Discover. For alternate payment options, please contact us below.
For your convenience, we also offer a monthly payment plan option on select programs. After your initial purchase, your credit card will be set up to be charged for that payment amount on that same date for the remaining payments.
SPECIAL NOTE: Please inform us of credit card changes. As a courtesy, TBHI will make one attempt to contact you for a valid credit card number the first time your monthly payment fails to process because of a credit card change. Subsequent attempts will incur a $35 reinstatement fee. All access to TBHI will be suspended immediately upon credit card failures.
21. Are discount coupons available?
To thank you for taking the time to read all about our program, please accept our offer of 5% off any single training program purchase at TBHI. Use this coupon code: FAQ5 in our shopping cart. (One discount per person, please.)
22. How can I purchase training from a foreign country?
Add any training item to your cart. Near the end of the checkout process, select PayPal as your payment option. PayPal will allow you to use your preferred currency in most cases. If you need assistance with currency equivalence or discounted rates for international training, please contact us below.
Is TBHI Training Right For Me?
23. How computer savvy are your average trainees?
A basic understanding of your computer and how to navigate the internet is all you need to get started. Our courses are set up to be user-friendly, and our support staff will help you if you find you need assistance with our online training facility.
24. What are the completion requirements for the TBHI Certificate Programs?
We have three versions of our Certificate Program: Level I, Level II and All Access Pass. Each Certificate Program is comprised of individual courses. Within each course, you will be required to complete the required reading, post-test, course evaluation, and print the course completion certificate. After completion of all your courses included in your Certificate Program, we will need to conduct a “Completion Audit ” to give you a final certificate, badges, and a formal listing on our website for your clients/patients to verify your certificate with TBHI. If you purchased the TBHI training with a payment plan, your account needs to be paid in full prior to receiving your TBHI Certificate and accompanying materials. Our team requires 3-5 business days from your initial request to complete this entire process. To request your TBHI Certificate Completion Audit, please go to this TBHI audit page.
25. Which TBHI Certificate is best for my needs?
The Level I Certificate training is best for you if you work within an agency setting that is already organized to legally and ethically practice telebehavioral health. Your technology has been chosen, vetted, and installed by professionals and perhaps even your agency’s Information Technology (IT) staff. Your legal office has approved a full informed consent process and document for working with clients and patients. Your clinical staff has developed a well-defined emergency plan based on local community resources and an integrated response system is in place if an emergency arises at the client/patient site. Your supervisors know what might go wrong and contingency plans are in place. Your malpractice carrier is on board and you have the appropriate malpractice policy in place. Your billing staff already knows the appropriate telebehavioral health billing codes, place of service designations and telehealth modifiers. You just need some basic legal, ethical and clinical information about how to think about what has been organized for you. You will benefit from the fundamentals as to help you think through the issues to see the bigger clinical picture and how it all ties together into delivering responsible, professional care.
The Level II Certificate training is best for you if you need to do all the above on your own, without an IT department, legal office, billing staff or clinical staff or supervisors to help you think through the issues. The Level II program will help you choose your technology, decide whether or not to use videoconferencing, email, text messaging and other technologies; set up your virtual office and clinical protocols to follow current telepractice guidelines and learn how to get paid for your services.
26. Can I start with Level I Certificate Program, then change it later?
Absolutely. To make changes to your training package, please contact us. Behind the scenes, changing your training program requires staff time and supervision. An administrative fee of $45 will be charged for the implementation of changes after an initial purchase (excluding webinars).
27. Which title will I earn when I complete the TBHI Certificate Program?
Earn your certificate as a Board Certified Telehealth Professional Level II *. This designation** is increasingly used to recognize our graduates for having completed the most comprehensive and research-based post-graduate training program available anywhere today.
*Certification Mark Pending
**Fees for this credential are included in the fee for your TBHI training. Testing for the credential is accomplished by passing each course’s post-test with a grade of 80% or higher. Post-tests can be taken as many times as needed within the paid access period. Extended access periods are available with a modest fee. This credential is valid for 3 years and requires annual renewal for a fee of $40 per year. Annual renewal requires an additional 3 hours of training from the Telebehavioral Health Institute. Once credentialed, your name and credentials (Level I or Level II) will be made available through a trademarked search engine, and you will be eligible to have your name and profile added to TBHI’s Professional Directory at no additional cost for 1 year.
28. How do I get my certificate?
After completing the courses required for the Certificate Programs: Level I, Level II and All Access Pass, send us a request to manually verify your certificate completion. If you have used the instalment payment program, your entire course payment fee must be paid in full. Please give us 3-5 business days to complete your account verification.
29. Who teaches the courses?
TBHI has earned the respect of many industry leaders who have chosen to be on our faculty by developing coursework, participating in webinars or joining us for online conference interviews about specialty topics. Please feel free to review our faculty page. (If you have specialized telehealth experience and would like to join our faculty by offering a specialty course or webinar, please send us a note below, along with your course outline and Curriculum Vitae.)
30. How do On-Demand Specialty Topics work?
On-Demand Specialty Topics cover updated hot-topic items, helping you obtain the basic information about areas such as secure web-based communication and innovations in behavioral health. The webinars are held live online but also recorded for your convenience. You will have up to 6 months after the purchase to review webinar materials, which include a recording, slides and often, a handout Webinars also allow you to join our TBHI Private Training Discussions, where you can ask questions and interact without other trainees. TBHI slide decks are not available for download/duplication. Rather, your fee pays for 24/7 access by logging into your TBHI training materials and viewing them in the webinar course materials as an interactive slide deck.
31. How do I get my CE or CME Hours?
Once you have completed the coursework including the required reading, course evaluation, and post-test, you can print your course certificate by choosing the ‘Course Certificate’ option in the navigation menu. Please note, the certificate will print your name as listed in your training account. It is recommended that you check your name in your profile prior to printing your certificate.
32. How does the TBHI Certificate compare with other available telehealth certificates?
We welcome all such questions and appreciate the opportunity to tell you how we shine. Not only were we the first digital training platform for telehealth worldwide, but here are 12 reasons why TBHI still beats any competition:
- Certificate vs Certification? Many privately-held training facilities offer “Certifications” when they should not. According to commonly accepted standards, large federal groups such as the US government federal behavioral health care arm known as the Substance Abuse and Mental Health Services Administration (SAMHSA), or the National Insitute of Drug and Alcohol (NIDA) are able to offer “certifications.” Private groups such as TBHI and its competitors are supposed to offer “certificates”, but not “certifications. Groups who don’t know the difference, or who exploit the lack of knowledge of acceptable standards among practitioners for such designations have, in our opinion, no business offering a designation of any kind. TBHI offers a “Certificate” as it is supposed to. It has offered a Certificate for more than a decade. TBHI not only teaches proper terms and their uses at TBHI, but we walk our talk, and only offer what we are supposed to offer. (We encourage you to look at our competitors closely to see what they offer, and how they justify the use of their terms. Moreover, if they can’t use the proper term to describe their own offerings, what else don’t they know about the details of what they are doing?) BTW, TBHI is working toward offering a full certification.
- Founder’s Breadth of Knowledge. TBHI’s founders are three licensed industry leaders who offer you a far-reaching breadth of information: Karalene M. Maheu, PhD, Myron Pulier MD, and Joseph McMenamin MD, JD. Together, they offer the experience and breadth of knowledge that can only come from decades of interprofessional collaboration from the perspective of a psychologist and MFT, psychiatrist and physician and medical attorney — all of whom have more than 25 years of telehealth specialization. Combined, they represent 3/4 of a century of experience dealing with telehealth issues interprofessionally.
- Training Experience. Dr. Maheu alone has trained more than 26,000 professionals in telemental health / telebehavioral health, both online and in-person. Her ability to answer questions / point you to available resources is unmatched. (Training is not just about organizing materials to be studied. It is about making discussions engaging, anticipating questions and offering a range of resources to help you get where you want to go.)
- Publications. TBHI faculty doesn’t just read other people’s articles to write a long term paper for you to read. TBHI faculty has conducted some of the foundational TBHI literature,m and continues to do so every year for decades. TBHI Founders’ publication and speaking histories say it all. Just for one, Dr. Maheu’s publication spans three decades. Often the lead on a research team, you will find her to be the first author on many of her peer-reviewed books, book chapters, and journal articles. (As you review that list, consider the hours of research and information-rich collegial discussion that goes into each one of these publications. Now think of her competitors. Who are their collaborators? Who else has demonstrated such leadership and scholarship?)
- Faculty. With a faculty that spans over a dozen professions with several dozen specialty topic areas, TBHI is the only training center that can address your concerns in detail. Whether from the point of view of elected Senators to past Presidents or CEOs of National Professional Associations to telehealth lawyers, practitioners or researchers, TBHI brings you a host of industry leaders who all speak in one voice. Their messages are delivered in discussion to one of TBHI’s core faculty, to help you avoid the many confusing, contradictory and too often, diametrically opposed responses available today. To the best of our ability, we offer you a single, clear message about legal and ethical approaches to your telepractice, back that up with a plethora of research and resources, and in our more advanced programs, invite you to share your thoughts with our Faculty in return.
- TBHI Organizational Structure. TBHI teaches compliance. TBHI itself then is compliant with state and federal laws regarding corporate structure and tax filings. We are organized as an LLC in California, despite the many tax burdens placed on small businesses by CA. In other words, we walk our talk about compliance.
- Liability Insurance. TBHI carries liability insurance from Llyods of London. By choosing to protect itself, your program as well as your course records with the best of the best liability protections available for digital liabilities, TBHI will be standing for a long time. You can count on us to be here if your licensing board or a civil court wants to examine your records.
- CMEs and CEs. TBHI has passed muster with medical continuing medical education as well as continuing education for physicians, osteopathic physicians, physician’s assistants, nurses, nurse practitioners, psychologists, social workers, counselors, marriage and family therapists and addictions specialists. Professionals today are expected to be interprofessional. TBHI has led the march to be approved by all these professional groups – and has successfully maintained its formal approval by all such groups. TBHI’s CME and CE programs are unaffiliated with any groups who may exert competing agendas. (Who has approved our competitor? Do they have a breadth of experience in becoming approved by several different CME medical and non-medical CE approval bodies? Have they withstood the test of time, or is their approval still new? Are they affiliated with a group that has potential conflicts of interest?)
- CMS Software. TBHI courses are set up to be user-friendly using state-of-the-art software to make it easy. Multi-media learning experiences keep you interested and engaged. A basic understanding of your computer and how to navigate the internet is all you need. (Many TBHI competitors will simply send you a dry PDF to read. PDFs are available at TBHI as well, but there’s a lot more available if you want to really learn, too.) Once completed, all your course completion certificates are digitally generated with a unique identifier code by our software, which cannot be altered. Upon subpoena then, we can retrieve any of your records without a problem. We also house our Digital Learning Center on a dedicated server, which means that it does not share digital space with any other company. Again, your records are much safer within our firewalls. (Ask our competitors about their digital setup — and see if you get a succinct, understandable response.)
- International and Inclusive. TBHI is an international, interprofessional organization that has trained professionals with a variety of settings, orientations, abilities, and designations. For instance, some of our Learners have been deaf or hard-of-hearing. Some are well into their 90’s. Some use adaptive devices because of limited vision. Many speak English as a second language. Given that we serve Learners from 76 countries, we are developed by professionals with international awarenesses and sensitivities. While we often describe United State’s law to explain core issues, our international community appreciates that our examples are inclusive of other countries. For example, our Canadian colleagues recognize and comment on the fact that we often describe Canadian laws such as PIPEDA when discussing privacy. (Look at our competitor’s market? How is it limited?)
- Monthly Group Consultation. Rather than simply forwarding dry PDF files for you to read, TBHI faculty is available to address your specific questions about any aspect of telehealth – every month. With Level II training, you can join a small group on a monthly group teleconsult to rub digital shoulders with like-minded colleagues. Bring all your questions to have our faculty quickly and easily unlock answers to questions that may take you weeks to research on your own.
- Customer Service. Last but not least, TBHI offers top-notch customer service. Our support staff is available by email, telephone and video to help you if you need assistance with any aspect of TBHI’s Digital Training or billing during business hours between 8:30 am – 6 pm, Pacific Time. Please fill out the form below to reach us.
To see a variety of thoughts voluntarily shared by some of our grads, please see this page.
As you can see, we welcome the opportunity to tell us about the years of quiet, behind-the-scenes work we have undertaken to make your learning and consulting experience safer, easier and more productive. We encourage you to closely examine any competitor to see how they compare.
33. Do you have any other policies that might relate to me?
Yes, you may wish to know that TBHI does not discriminate against any group with respect to service, program or activity on the basis of gender, race, creed, national origin, sexual orientation, religion or age. We also do not advocate for any single modality of treatment that is discriminatory or likely to cause harm to clients or patients based upon currently accepted standards of practice.TBHI reserves the right to refuse service to anyone for any reason. Our goal is to train you to treat any client or patient in an ethical and clinically sound manner consistent with the code of ethics of all our accrediting and approval agencies or your professional associations.