Telebehavioral health is the practice of behavioral health using a telecommunications system to provide clinical services, professional training, administrative and other services at geographically separate sites. Service can be delivered in “real-time” using the telephone, interactive video conferencing, or through “store and forward” which relies on the transmission of images and data for review at a later time. Telebehavioral health can also involve email, text messaging and a wide range of other software applications to facilitate access and data transfer. Devices can run from desktop computers on carts in hospital settings to smart devices such as tablets and smartphones. Telebehavioral health can also include storage services on the “cloud” and everything in between.
An older term for this service is “telemental health.” This older term has been replaced with “telebehavioral health” by the US Federal Office of Health and Human Services (HHS) to refer to the telehealth services delivered to the combination of substance use and mental health clients and patients. The new term is an attempt to de-pathologize and de-stigmatize health care for people struggling with any one of these disorders. Therefore, the former TeleMental Health Institute has now followed the lead of HHS and is transitioning to the term “telebehavioral health” in both its training and its company name, which is now: Telebehavioral Health Institute (TBHI). Many other terms are also used, including teletherapy and telepsych. Regardless of the term, the legal and ethical issues in healthcare remain the same, and those are what we teach at the Telebehavioral Health Institute.
The first step mandated by all ethical codes in health is for professionals to demonstrate “competency.” Competency is formally recognized by training with a credentialed institution. At TBHI, we not only are approved by the leading United States mental health professional associations for continuing education or continuing medical education (AMA, AOA, APA, NBCC, ASWB, and NAADAC) but are internationally recognized as the industry’s leading private training organization and consultation organization. We make your start-up processes easy by being available online using digital or desktop devices. Our evidence-based, competency-based training provides the foundation you need to avoid common pitfalls and get started and prosper with confidence.
Simply stated, yes. For succinct details about how to do so legally and ethically, we recommend the 1-hour webinar, How to Legally Practice Over State Lines with Telebehavioral Health and Telemental Health
Absolutely. TBHI offers a variety of webinars, courses and certificate programs at both basic and advanced levels to assist with your decisions regarding how to choose a video, telephone, email, text messaging and cloud storage companies; required documentation, protocols for legal, ethical risk management. We’ll give you many short checklists to help keep you organized through the process; suggest questions to ask vendors, accountants, and attorneys to minimize your other professional fees. We will supply you with templates for practical use such as intake forms, progress notes, termination notes and informed consent legal clauses to consider for your informed consent documents and processes. We will help you develop the vocabulary and system knowledge to ask the right questions of the right authorities to get the answers you need to be in compliance with most state, provincial and federal laws in the United States, Canada and in many other countries worldwide.
Millions of telehealth sessions are being delivered every year in the United States, and worldwide numbers are much greater. Many single-payor countries (i.e., Australia, New Zealand, Great Britain) have been practicing telehealth for decades. At TBHI, you will be able to access over 4,500 journal articles and books that form the evidence-base for telepractice in behavioral health.
Our training addresses the common questions and decisions required in behavioral telepractice. We have distilled the most crucial information into a series of webinars, digital courses, in-person training experiences to earn Micro-Certification in a variety of topics, as well as a Professional Certificate at two levels. You have the choice of working online or attending in-person training. Our most advanced, 2-day in-person training meets the requirements for a formal Level I Certificate from the TBHI. Augmenting the Level I Certificate are seven additional, topic-specific courses designed to assist the practice’s decision-maker with policies and other documentation.
At TBHI, you have three options to get specific answers to your questions.
The Telebehavioral Health Institute (TBHI) is dedicated to offering telemental health and telebehavioral health education, training, consulting and staffing services to the professional health community. TBHI has developed step-by-step guidance for planning, launching and growing telemental and telebehavioral health clinical services. From September 2009 to January 1, 2017, the company was known as the “TeleMental Health Institute.” It thereafter was renamed to the “Telebehavioral Health Institute” (TBHI) to accommodate the US Health and Human Services changes in nomenclature. With TBHI’s 100% online professional training program, professionals with access to the Internet from anywhere in the world can have immediate and 24/7 access to the following training materials:
Why does TBHI offer so many hours of training?
Jumping online is easy. Offering professional services online legally and ethically requires competence in a large number of areas, including clinical issues, cultural sensitivity, documentation, technology choices, telepresence, legal and regulatory mandates, ethical requirements, mobile health and apps, social media, and practice development. Spending 15 to 36 hours gaining knowledge and skills related to managing legal and ethical telepractice is needed to be competent enough to defend oneself if challenged by a licensing board or a civil court. More importantly, effort spent to maximize your telehealth proficiencies will minimize your chance of making clinical mistakes with clients/patients who rely on your telehealth professionalism and competence.
TBHI’s professional training is offered both 100% online and in-person. TBHI’s online coursework gives you access 24/7. You will receive a rich, multimedia platform to enhance your enjoyment and learning retention.
Completing the TBHI training will require approximately the same number of training time as CME or CE hours offered with each course. A 6-hour course then will take about 6 hours to complete, depending on how quickly you read. A one-hour course typically involves approximately 10,000 words, minus the words involved with presenting audio and video segments. The course evaluation and post-test will require that you come back into the website to respond to a series of questions. Post-tests need to be passed with a grade of 80% or better to get the course completion certificate. (Passing should be no problem. Of more than 8,400 trainees that have come through our doors, only three needed help with post-tests.)
You can complete all training anytime within 6 months from the date of purchase of any webinars, single courses or the Level I packaged Certificate program. If you purchase the TBHI Level II Certificate program, you will be granted 9 months of access. The “All-Access Pass” will give you up to 12 months of continuous access to all coursework, bonuses and monthly teleconsults for a LIVE- Q&A session with one of TBHI’s Core Faculty. If you need more time to complete your courses, extended access is available for a modest fee in additional increments of 6 months. To extend your access, go to telehealth.org/6-month-extension.
While it is not mandatory that you earn CE or CME hours to take our training, many professionals are required to have CE or CME hours for their licensure. The Telebehavioral Health Institute has been formally approved by several groups, but if you are not sure whether your licensing board will accept our training, please send them an email through your Licensing Board’s website and show them this page.
TBHI has a worldwide reputation for excellence in telehealth training amongst healthcare professions. TBHI is proud to have served registered trainees from these 79 countries to date:
Whenever a question arises, just send an email to our Contact Center. It will be held until our staff comes in for the next shift. If you need help with a particular course, please be sure to mention the name of the course and supply us with your phone number in case your email address is non-responsive (this happens more often than you might imagine). Our staff is available to answer your questions, change your login, or help you with any other issues. We are also available Monday – Friday from 9 am – 4 pm, Pacific Time (12 pm – 7 pm Eastern time), by email, live chat or telephone appointment. To be given a telephone call from our staff, just send us a note through our Contact Center and suggest a few good times for us to reach you. We’ll be happy to answer your questions or even give you a “walk-through” of our facility if ever you get stuck.
We’ve got you covered. All of our webinars are recorded and available for your convenience for up to 6 months from your date of purchase. You may review the recording through the TBHI Training Center. Please note, it may take up to 3 days after an event for us to update the course with the webinar recording.
Internet Explorer sometimes has problems opening automated certificates, so our first suggestion would be to try Chrome or Firefox as your Internet Browser software. Otherwise, we can email your certificates directly to you as an attachment. Just contact us and be sure to let us know if you’re working under a deadline.
Please contact us by sending a written note here at your convenience. We answer messages during business hours between 9 am – 4 pm, Pacific Time (12 pm – 7 pm Eastern time). If you prefer a telephonic response, just let us know where and when to reach you and we’ll call you. You’ll be answered by our friendly support staff who is grateful for your feedback and a chance to make it right. We truly are here to help.
The TBHI training materials are written in Arial font to facilitate reading with appropriate alt tags for those who prefer or cannot see images. All audio and video recordings are produced with captions for deaf and hard of hearing trainees. PDF’s of all training are available for individuals who prefer to print and read training offline. Accommodations have successfully been developed for individual trainees with more specialized needs upon request. They will be considered on a case by case basis.
If anything is amiss, please write to us immediately. We have dedicated staff to help you resolve any questions or issues. For example, if you need someone to walk you through our online programming, we are happy to call you by telephone to explain where you may need to click while you are on your computer. Once through a few of our pages, you will most likely be like our other Trainees and come to understand the logic and convenience of an online, distance learning platform. By the way, we’ve had successful Trainees in their 90’s use our system.
Refunds are available for any course within 30 days of purchase. Satisfaction is guaranteed. We are happy to give you 30 days to review our training materials from the day of registration to ensure they meet your needs. You may ask for your money back if you are dissatisfied for any reason. However, please allow us to remedy any disappointments by writing to us first. Our contact desk is available from Monday to Friday during business hours. If you would like a phone call rather than an email response, please provide times on when and where you can be reached, a mobile number and direct line including extension if any.
Yes, please allow us up to 15 business days to process your refund. Do not send repeated emails.
Yes, we accept all major forms of credit cards, including Visa, MasterCard, and Discover. For alternate payment options, please contact us.
For your convenience, we also offer a monthly payment plan option on select programs. After your initial purchase, your credit card will be set up to be charged for that payment amount on that same date for the remaining payments.
SPECIAL NOTE: Please inform us of credit card changes. As a courtesy, TBHI will make one attempt to contact you for a valid credit card number the first time your monthly payment fails to process because of a credit card change. Subsequent attempts will incur a $45 reinstatement fee. All access to TBHI will be suspended immediately upon credit card failures.
To thank you for taking the time to read all about our program, please accept our offer of 5% off any single training program purchase at TBHI. Use this coupon code: FAQ5 in our shopping cart. (One discount per person, please.)
Add any training item to your cart. Near the end of the checkout process, select PayPal as your payment option. PayPal will allow you to use your preferred currency in most cases. If you need assistance with currency equivalence or discounted rates for international training, please contact us.
A basic understanding of your computer and how to navigate the internet is all you need to get started. Our courses are set up to be user-friendly, and our support staff will help you if you find you need assistance with our online training facility.
We have two versions of our Certificate Program: Level I and Level II. Each Certificate Program is comprised of individual courses. Within each course, you will be required to complete the required reading, post-test, course evaluation, and print the course completion certificate. After completion of all your courses included in your Certificate Program, we will need to conduct a “Completion Audit ” to give you a final certificate, badges, and a formal listing on our website for your clients/patients to verify your certificate with TBHI. If you purchased the TBHI training with a payment plan, your account needs to be paid in full prior to receiving your TBHI Certificate and accompanying materials. Our team requires 3-5 business days from your initial request to complete this entire process. To request your TBHI Certificate Completion Audit, please go to telehealth.org/audit.
The Level I Certificate training is best for you if you work within an agency setting that is already organized to legally and ethically practice telebehavioral health. Your technology has been chosen, vetted, and installed by professionals and perhaps even your agency’s Information Technology (IT) staff. Your legal office has approved a full informed consent process and document for working with clients and patients. Your clinical staff has developed a well-defined emergency plan based on local community resources and an integrated response system is in place if an emergency arises at the client/patient site. Your supervisors know what might go wrong and contingency plans are in place. Your malpractice carrier is on board and you have the appropriate malpractice policy in place. Your billing staff already knows the appropriate telebehavioral health billing codes, place of service designations and telehealth modifiers. You just need some basic legal, ethical and clinical information about how to think about what has been organized for you. You will benefit from the fundamentals as to help you think through the issues to see the bigger clinical picture and how it all ties together into delivering responsible, professional care.
The Level II Certificate training is best for you if you need to do all the above on your own, without an IT department, legal office, billing staff or clinical staff or supervisors to help you think through the issues. The Level II program will help you choose your technology, decide whether or not to use videoconferencing, email, text messaging and other technologies; set up your virtual office and clinical protocols to follow current telepractice guidelines and learn how to get paid for your services.
Absolutely. To make changes to your training package, please contact us. Behind the scenes, changing your training program requires staff time and supervision. An administrative fee of $45 will be charged for the implementation of changes after an initial purchase (excluding webinars).
Earn your certificate as a TBHI Certified Telebehavioral Health Practitioner*. This designation** is increasingly used to recognize our graduates for having completed the most comprehensive and research-based post-graduate training program available anywhere today.
*Certification Mark Pending
**Fees for this credential are included in the fee for your TBHI training. Testing for the credential is accomplished by passing each course’s post-test with a grade of 80% or higher. Post-tests can be taken as many times as needed within the paid access period. Extended access periods are available with a modest fee. This credential is valid for 3 years and requires annual renewal for a fee of $40 per year. Annual renewal requires an additional 3 hours of training from the Telebehavioral Health Institute. Once credentialed, your name and credentials (Level I or Level II) will be made available through a trademarked search engine, and you will be eligible to have your name and profile added to TBHI’s Professional Directory at no additional cost for 1 year.
After completing the courses required for either of the two Certificate Programs: Level I or Level II, send us a request to manually verify your certificate completion. If you have used the installment payment program, your entire course payment fee must be paid in full. Please give us 3-5 business days to complete your account verification.
TBHI has earned the respect of many industry leaders who have chosen to be on our faculty by developing coursework, participating in webinars or joining us for online conference interviews about specialty topics. Please feel free to review our faculty page. (If you have specialized telehealth experience and would like to join our faculty by offering a specialty course or webinar, please send us a note here, along with your course outline and Curriculum Vitae.)
Webinars cover updated hot-topic items, helping you obtain the basic information about areas such as secure web-based communication and innovations in behavioral health. The webinars are held live online but also recorded for your convenience. You will have up to 6 months after the purchase to review webinar materials, which include a recording, slides and often, a handout Webinars also allow you to join our TBHI Private Training Discussions, where you can ask questions and interact without other trainees. TBHI slide decks are not available for download/duplication. Rather, your fee pays for 24/7 access by logging into your TBHI training materials and viewing them in the webinar course materials as an interactive slide deck.
Once you have completed the coursework including the required reading, course evaluation, and post-test, you can print your course certificate by choosing the ‘Course Certificate’ option in the navigation menu. Please note, the certificate will print your name as listed in your training account. It is recommended that you check your name in your profile prior to printing your certificate.
We welcome all such questions and appreciate the opportunity to tell you how we shine. Not only were we the first digital training platform for telehealth worldwide, but here are 12 reasons why TBHI still beats any competition:
To see a variety of thoughts voluntarily shared by some of our grads, please see this page.
As you can see, we welcome the opportunity to tell us about the years of quiet, behind-the-scenes work we have undertaken to make your learning and consulting experience safer, easier and more productive. We encourage you to closely examine any competitor to see how they compare.
Yes, you may wish to know that TBHI does not discriminate against any group with respect to service, program or activity on the basis of gender, race, creed, national origin, sexual orientation, religion or age. We also do not advocate for any single modality of treatment that is discriminatory or likely to cause harm to clients or patients based upon currently accepted standards of practice. Our goal is to train you to treat any client or patient in an ethical and clinically sound manner consistent with the code of ethics of all our accrediting and approval agencies or your professional associations.