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The Faculty

  • Marlene M. Maheu, Ph.D.

    Marlene M. Maheu, Ph.D.

801 – 6 Fundamentals for Setting Up Your Video-Based Office

Develop Your Core Competencies for Using Video-Based Teleconferencing for Clinical Services or Supervision

CE 6 CE Hours Available

Course Description

A focused, advanced course of study will help you choose the right technology (hardware and software) and anticipate problems that are likely to occur. Dr. maheu will literally show you the differences between technologies;  she you her desktop and office in this video-based course. She will help you think about how to set up your own office. You then will learn how to educate your client/patient about the technology they choose to use, and help you understand how to address the myriad clinical problems that can arise.

Developing your core competencies with both the technical and clinical issues involved with video teleconferencing will also help you meet your legal and ethical requirements. Dr. Maheu will also give you a peek into the future of behavioral technology to help you make wise investments of time and energy to strategically plan for your upcoming technology needs.

Learning Objectives

Participants will be able to:

  • Name at least 2 factors that render Skype unacceptable for health care as per NASW and APA
  • Explain the benefits of getting a Business Associate Agreement
  • Name five elements of a good office set-up for telepractice
  • Identify at least three issues to address when educating your client/patient about video-based behavioral care
  • Describe three elements of a recommended opening protocol for every video teleconferencing (VTC) session with a client or patient
  • Explain at least two current factors that will impinge the future of mental health care, and how video teleconferencing (VTC) adoption today will help move a practitioner into a competitively advantageous position to succeed in mental health care both today and tomorrow



  • Lesson 1: Hardware Issues
    Equipment you will need — computer, camera, monitor, speakers, what can go wrong and how to prevent problems. What is going on with SKYPE? This segment will include “lessons learned” by professionals using VTC, and how to prevent the mistakes they’ve made.
  • Lesson 2: Software Issues
    Software options — how to compare email and video platforms (companies), how to use their staff, what questions to ask to be sure that you are in compliance with HIPAA and other legal and ethical requirements; which documents to get from your vendors and why they are important; other training you need to give your staff; how the Electronic Health Record (EHR) fits into the picture for mental health. Where to find HIPAA-compliant email and text-messaging programs, and how to use them.
  • Lesson 3: Physical Office Set-Up
    How to set up your office for maximum professionalism: backdrop (screens), lighting, sound proofing, recording, file storage, clocks, signs, cushions and curtains and other furnishings and accessories to prepare your professional setting for clinical work. Where to buy this equipment to get the highest quality at the lowest price.
  • Lesson 4: Your Professionalism
    How and why to establish the best “telepresence” possible while using VTC. How to present yourself for maximum professionalism: how to dress, not dress and which accessories and behaviors to avoid. How to arrange your camera so as to maximize eye contact and the sense of being connected to your client or patient.
  • Lesson 5: Client/Patient Education
    Work with your client/patient to maximize your therapeutic effectiveness: introductory protocols, preparedness for mental health lessons; practice lessons, systems checks, how to use your VTC vendor to answer consumer issues, emergency availability of vendors, community champions and informed consent must-dos to minimize your risk. How to educate your client/patient about what you do and what you will not do online.
  • Lesson 6: Cutting-Edge Video Technology
    Understand what’s coming next with video technologies. Learn about social media trends, recording keeping guidelines and electronic health records (EHRs) and health homes. Glimpse the healthcare revolution that is occurring worldwide, and how you can position yourself and your clients/patients to benefit maximally. We are facing a brave new world. Make it yours!

Teleworkshop Series is Designed For

  • Counselors, Therapists, Marriage and Family Therapists, Drug and Alcohol Specialists
  • Teachers and other Educational Professionals
  • Home Health Care Professionals
  • Medical Professionals such as Psychiatrists, Internists, Pediatricians, Gerontologists
  • Psychologists, Physician Assistants, and Nurse Practitioners
  • Social Workers


  • Access to the FULL VTC spreadsheet, with name of leading VTC companies claiming HIPAA-compliance, URLs, type of service, MAC compatibility, secured email, secured chat, electronic health records, convenient contact information, pricing structure and much more.

Noted Author, Trainer and Telehealth Ethicist, Dr. Maheu has been consulting with videoconferencing companies since 1994s and brings a wealth of information to every meeting to help you better understand how to use technology to serve your particular clients/patients.

Required Reading

All required reading materials are included with this course.

Intended Audience

Psychiatrists, Internists, Pediatricians, Gerontologists, Nurses, Physician Assistants, Nurse Practitioners, Psychologists, Counselors, Social Workers, Therapists, Marriage & Family Therapists, Speech Pathologists, Dietitians, Occupational Therapists, Behavioral Analysts Substance Use Professionals, CEOs, COOs, Administrators, Billing & Coding Staff


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