Marlene M. Maheu, PhD
Dr. Marlene Maheu started delivering her first telehealth service in 1994. Donned the “telepsychology visionary” by former APA President Pat DeLeon, PhD, JD, MPH, she is a consultant, researcher, author, and trainer. Dr. Maheu trains professionals interested in legal and ethical best practices related to telehealth and various technologies. She serves as the Executive Director of the Telebehavioral Health Institute, Inc., where she oversees professional training in telebehavioral health via an eLearning platform that has served behavioral clinicians from 73 countries.
For more than twenty years then, Dr. Maheu’s focus has been on legal and ethical risk management related to the use of technologies to better serve behavioral health clients and patients. She has served on a dozen professional association committees, task forces and work groups related to advancing telebehavioral health as well as establishing standards and guidelines for telebehavioral health. She has written dozens of peer-reviewed articles and is the lead author of multiple telehealth textbooks.
As Faculty Associate of the Nicholas A. Cummings Doctor of Behavioral Health Program, School of Health Solutions, she teaches doctoral students how to work with technology as behavioral health professionals. As Editor-in-Chief of the Telebehavioral Health News, she oversees the publication of a weekly newsletter and providing a community blog as free educational services to help TBHI’s community of more than 14,000 licensed professionals. From 1994-2016, she was the Founder and Editor-in-Chief of SelfhelpMagazine, an online portal that supported millions of consumers worldwide.
As the Co-Founder and President of the Coalition for Technology in Behavioral Science (CTiBS) from 2011 to the present, she has led the nonprofit organization through several initiatives to responsibly advance the use of technology in the behavioral sciences. The initiatives include the development of interdisciplinary Telebehavioral Health Competencies and the launch of the Journal for Technology in Behavioral Science (JTiBS), which is funded and published by Springer Publishing. CTiBS is also focused on developing credentialing for telebehavioral health practitioners.
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Dr. Maheu is a Licensed Psychologist in San Diego, California and works as a telepsychologist (PSY#11921). She has served these leading professional mental health associations in various telehealth-related positions since 1995:
Coalition for Technology and Behavioral Science (CTiBS)
Executive Director and Chair of the Board of Directors 2014-Present
President of the Society for Technology and Psychology 2011-2014
American Psychological Association (APA)
Division 35 Chair of the Committee on Technology 2015 – 2018 (Fellow)
APA Membership Board 2013-2015
Division 35 Chair of the Committee on Technology 2011 – 2013
Division 35 Chair of the New Media Task Force 2009 – 2011
Committee on Professional Practice Standards (COPPS), Telehealth Lead 1998 – 2000
Division 46 Co-Chair of the Telehealth Task Force in 1998 – 1999
Content Expert to the APA’s Telehealth Institute in 1997
Division 35 Chairperson of Telehealth Task Force and the Telehealth Liaison 1996 – 1997
Division 46 Chairperson of the Internet Ethics Subcommittee in 1995 – 1994
American Counseling Association (ACA)
President of the Counseling and Technology Interest Network (CTIN) 2014 – Present
Member of the Cybercounseling Task Force 2001 – 2003
American Telemedicine Association
Member of the Telemental Health SIG Policy Group 2011
Member of the Desktop and Mobile Telemental Health Work Group 2011
California Psychological Association (CPA)
Member of the Committee for Continuing Education 2000 – 2003
Chair of the Presidential Telehealth Task Force 2000 – 2002
Board Member of the Division of Media and Technology 1999 – 2000
Member of the Task Force for Innovation in Psychology 1999 – 2000
Member: American College of Healthcare Executives
As telecommunication technologies and health apps become more ubiquitous and affordable, they expand opportunities for mental health professionals to provide quality care. However, physical distance, as well as technology itself, can create challenges to safe and ethical practice. Such challenges are manageable when following the best practices outlined in this book.
This visionary volume spotlights innovative mental health careers in today’s technology-driven climate while inspiring readers to create their own opportunities. Unique and engaging perspectives from professionals across disciplines and job titles describe the thought processes, ingenuity, and discipline behind matching technologies to the needs of specific populations and settings. These non-traditional paths show digital advances as used in frontline, complementary, supplemental, and alternative interventions, in academic and training settings, in private practice, and in systems facing transition. The diversity of these contributions illustrates the myriad openings technology presents for both professional fulfillment and clients’ improved well-being.
Dr. Maheu’s third book, The Mental Health Professional and the New Technologies: A Handbook for Practice Today was co-authored with Myron Pulier, M.D., Joseph McMenamin, M.D., Esq., Frank Wilhelm, Ph.D., and Nancy Brown-Connolly, RN, MSN. Written by this highly specialized multidisciplinary team, this text serves as a how-to manual for both the beginner as well as seasoned telehealth professional. It gives a wide range of examples for how to use (and not use) email, chat rooms, telephones and video conferencing systems with patients to deliver remote service. It details how to build a professional presence through websites and communities. It guides the reader through an easy-to-understand outline of risk management from the perspective of legal/ethical solutions. To the delight of many, it also provides a sample of the type of informed consent document to be considered for use with patients when using technology as a mental health professional or coach.
Dr. Maheu is the lead author of E-Health, Telehealth & Telemedicine A Guide to Startup and Success. This academic/professional book was co-authored by Pamela Whitten, Ph.D. and Ace Allen, M.D. This text is a hands-on resource that shows how communication technologies can be designed, implemented, and managed to help professionals expand and transform their professional roles. Step by step, the authors reveal how to introduce innovative communication tools to a wide range of settings. This indispensable book contains suggestions for program development, ethical, legal and regulatory solutions, and technical options. For more information, see this description and comments from leaders in healthcare, business and administration.
Interprofessional telebehavioral health (TBH) competencies have been developed to standardize training and improve the quality of TBH care. The CTiBS TBH framework organizes seven topic domains and five subdomains according to competency level, i.e., Novice, Proficient, or Authority. In turn, each competency level is categorized into 51 discrete telebehavioral objectives, which are then distinguished by 149 cumulative and measurable telebehavioral practices.
The seven identified interprofessional TBH competency domains and three levels of expertise (novice, proficient, and authority) are briefly described. More in-depth descriptions and examples of several of the competency domains are presented to illustrate the competencies in practice. Some of the challenges faced in using such a competency framework are discussed.
As telecommunication technologies have become more widely available and affordable, opportunities for psychologists to engage in telebehavioral health (TBH) have expanded greatly. A national sample of 164 professional psychologists completed a 28-item survey. Overall, a substantial discrepancy was noted between psychologists’ positive appraisals of TBH and actual implementation, underscoring the ongoing barriers in the adoption of telehealth technologies in practice. Future directions addressed the need for training and education in TBH best practices.
Other Publications (book chapters and journal articles)
Review this page for a listing of Dr. Maheu’s other telebehavioral health-related publications.
Dr. Maheu offers consultation in these areas:
Develop strategic plan for program implementation
Expand technology service/product offerings
Recruit mental health providers
Broaden your successful financial model
Manage your risk through coordinated training for quality control
Develop manageable legal/ethical risk management policies
Be in compliance with legal and ethical requirements
Supervise clinical staff
Train your sales force to answer questions about legal and ethical issues
Educate existing referral sources
Develop new referral sources
Trainer & Speaker
Trainer & Speaker
Since 1994, Dr. Maheu has personally delivered or helped organize nearly 200 telehealth-related professional papers and training sessions at the American Psychological Association, American Telemedicine Association, the American Counseling Association, and numerous state professional associations and private meetings. She has trained more than 25,000 professionals internationally.
As an ethicist, her areas of expertise include risk management: legal/ethical, standard of care, clinical protocols, authentication, informed consent, community-building and the nuances of malpractice insurance for remote practitioners. Her consumer-oriented speaking topics include wearable and sensor-based technologies for behavioral care; how the Internet of Things is already changing healthcare; artificial intelligence, machine learning and affective computing; behavioral “apps” and how to evaluate for validity, reliability, user experience and other essential factors; hardware and software product development and marketing.
She has trained students and faculty at leading universities such as Albert Einstein School of Medicine, Alliant University, Arizona State University, and Johns Hopkins. She is the former Director of Telehealth and eHealth for Alliant University and on the faculty at the Arizona State University, Nicholas A. Cummings Doctor of Behavioral Health Program, School of Health Solutions. She is the Founding and Current President of the Coalition for Technology and Behavioral Science (CTiBS), where she led the team that developed a peer-reviewed, scientific journal, known as the Journal for Technology in Behavioral Science (JTiBS) and another team that developed the Interprofessional Framework for Telebehavioral Health Competencies.
Her training is offered both 100% online and in-person. TBHI’s online coursework gives you access 24/7. You will receive a rich, multimedia platform to enhance your enjoyment and learning retention. If you’d prefer to hire a TBHI faculty person trained in TBHI workshop delivery in-person, please submit a speaking request here (please let us know if you need CE credit so that we may determine if it can be made available for you or your group).
Training Participant Comments
Training Participant Comments
Comment about Marlene Maheu PhD from Active Communications International’s First National Conference on Implementing, Advancing and Expanding Telemedicine Programs and Services, Orlando, FL:
Thank you for your presentation at ACI’s First National Conference on “Implementing, Advancing and Expanding Telemedicine Programs and Services” in Orlando, Florida! Our attendees were incredibly impressed by your presentation! They noted that it was “a nice overview to start the conference,” you were “very knowledgeable,” and “warm and receptive.” You offered an “incredible discussion on the Telemental Health model,” and the attendees didn’t want your presentation to end! Additionally, some noted that you contributed greatly to the event’s atmosphere during the following days, and we really appreciate your contributions all around!
Tracey Harris, ACI
Comment from the College of Alberta Psychologists’ Annual Professional Development Day, Calgary, Alberta, Canada:
We as a College were in search of a keynote speaker for our Annual Professional Development Day with expertise in telepsychology and social media for psychologists. Dr. Maheu’s name came with glowing recommendations for her depth of knowledge, proven experience, and dynamic presentation skills. She did not disappoint. The associated materials and references were based on considerable and current research. Not unexpectedly the response to Dr. Maheu’s presentations from our attendees was overwhelmingly positive.
Aaron Block, M.Ed., R. Psych., Assistant Deputy Registrar and Director of Professional Guidance
Comments from the Idaho Counseling Association in response to Dr. Marlene Maheu’s Workshops:
“Legal and Ethical Strategies for Successful Distance Counseling”
- Absolutely relevant and on target. Very timely.
- Thank you for a great presentation. I feel much more prepared for some of the upcoming changes to the field.
- Thank you!
- Excellent presentation and information. Thank you!
- Great information. Very effective presentation.
- Great job! Many questions answered.
- I think this was an excellent break out because this is the direction the world is going.
- An awesome seminar – well organized, knowledgeable – fantastic speaker!
- Rocked! Best ever! Thank you!
- Nice to actually LEARN something.
- Excellent presentation! A lot of useful information.
- Interesting – and I will be contacting you soon, re: caregiver help.
- Really made me think I will apply what I’ve learned.
- Great presentation!
- Loved the detail and the interaction. No questions left unanswered.
- Future of counseling interesting.
“Create Passive Income with Online Self-help Products”
- Foundational information. Tailored exactly to what I am thinking.
- Even better – definitely want more of her contact and info.
- Great resources are given throughout. Very helpful. Thank you for providing a thumb drive with PowerPoint slides. This will come in handy when I need the info for my future practice.
- Loved this – I’m now very excited to get started!
- Appreciated your knowledgeable responses.
- Great info, making complicated processes – a little more understandable.
- It’s a “lot” of new info – trying to catch up – it’s exciting.
- Thank you for providing a thumb drive and PP. Great help for overcoming the time crunch. Great info!
- Great training – exactly the kind of information I was hoping for. Helped me to generate a lot of ideas. Thank you.
- Wonderful – lots of info, Great presenter.
- Awesome topic and presenter an expert.
- I needed more advanced strategies/info, the presenter has that info.
- Really enjoyed and very helpful. Marlene inspired me.
“We were honored to have Dr. Maheu as our keynote for our annual conference. Her delivery is precise and engaging. Her knowledge is immense and helpful. Her passion is genuine and contagious!”
Kendal M. Tucker, Past-President of the Idaho Counseling Association
“On behalf of the Behavioral Health Information Technologies & Standards (BHITS) team, please accept our profound thanks for your thought-provoking and very comprehensive presentation! I/we are extremely pleased with the outcome. Thank you so much for being such an enthusiastic and knowledgeable expert. We have thoroughly enjoyed working with you on this endeavor!”
Alan Moghul, Ph.D, Associate, Division of Health & Environment | ABT Associates
“Dr. Maheu is a true expert and joy to work with. Her presentation was informative and valuable to our audience”
Jackie Passamani, Healthcare Training Leader
Marlene Maheu PhD Sponsoring Groups for Training & Speaking
Dr. Marlene Maheu has given live presentations to these groups:
Active Communications International
Albert Einstein School of Medicine, Department of Psychiatry
American Association of State and Provincial Licensing Boards
American Association of State Counseling Boards
American College Counseling Association
American Counseling Association
American Mental Health Counselors Association
American Psychological Association
American Society of Addiction Medicine
American Telemedicine Association
Arizona State University
Atlanta Center for Cognitive Therapy
Behavioral Healthcare Tomorrow 2000
Behavioral Health Information Management
Behavioral Informatics Tomorrow
Behavioral Health Information Technologies & Standards (BHITS)
California Association for Licensed Professional Clinical Counselors
California Institute for Behavioral Health Solutions
California Psychological Association
California Southern University
California Telehealth Network
Canadian Forensic Psychologists
Cincinnati Academy of Professional Psychology
Coalition for Technology in Behavioral Science College of Alberta Psychologists
Community for Psychologists in Independent Practice (APA Division 42)
Continuing Medical Education Associates, Inc.
Department of Defense
Digital Health Innovations
Employee Assistance Roundtable
Encinitas Medical Specialty Clinic
Georgia Psychological Association
The Guidance Center
Idaho Counseling Association
International Congress of Applied Psychology, Telehealth
Johns Hopkins University
Mental Health Pros
Michigan Psychological Association
Minnesota Psychological Association
Moscow Cyber Mental Health Support and Assistance
National Association of Neuropsychologists
National Association of Social Workers – Ohio Chapter
National Behavioral Health Information Management Conference
National Center for Telehealth & Technology
National Council on Sexual Addiction and Compulsivity
National Summit on Interpersonal Violence & Abuse
NFAR ATTC Behavioral Health Technology Summit
Northwest Regional Telehealth Resource Center
Ohio Psychological Association
Ontario Psychological Association
Open Minds Information Technology Institute
Oregon Psychological Association
Pioneer Development Resources, Inc.
Plymouth State University’s Eating Disorders Institute
Psychoanalytic Center/San Diego
San Diego Psychoanalytic Society
San Diego Psychological Association
School of Behavioral Sciences, University of Southern California
Society for the Scientific Study of Sexuality
Straight and Narrow, Inc.
Substance Abuse and Mental Health Services Administration (SAMHSA)
Tarzana Treatment Centers
Therapy Sites Academy
The Samaritan Institute
University of Florida
US Journal Training, Inc.
West Virginia Licensed Professional Counselors Association