The Faculty

  • Marlene M. Maheu, Ph.D.

  • Myron L. Pulier, M.D.

Telephone & Videoconferencing in Telepractice

CE 3 CE Hours

Course Description

Finding clear concepts and definitions in an evolving practice area can be tricky. Technology is doubling in capacity every year, and its pace of growth is accelerating. In consequence, new articles are published every day. Laws change, professional association issue statements, standards, guidelines and other forms of guidance. In fact, a dizzying array of information in telemental health can now be found — and needs to assimilated. Our long-time colleagues may look askance at our excitement about telehealth. At times, this new arena can be overwhelming.

In this course, we have organized not only the basic research but also the practical know-how for setting up and managing your online practice. We give you the distillation of information we’ve been researching since 1994. Get a quick and efficient way to better understand the current lingo, pivotal concepts and crucial technologies, including:

  • Those involving conversation via speech (such as telephone-like and video)
  • Those relying on text for communication (such as email and text messaging)
  • Technologies for various kinds of clinical assessment
  • Office set-up/staging
  • Equipment
  • Licensure
  • Credentialing with 3rd party payers

Course Objectives

  • Name which is the most important for remote mental health care: the audio (telephone) or video channel
  • Discuss why having a camera at eye level is important when videoconferencing with patients
  • State whether or not encryption is important when using mobile devices with clients
  • Name a limitation of a voice-over-internet-protocol (VoIP) telephone connection
  • State the minimal transmission speed for HIPAA-complaint videoconferencing as set by the American Telemedicine Association videoconferencing guidelines
  • Name 2 instances when not to use an online modality to work with a client
  • List 2 advantages of working with documents online
  • Identify 2 reasons for expanding the reach of online coaching, counseling and psychotherapy to more than only rural clients or patients
  • Discuss 2 risks of using telecommunication technology with mental health or coaching clients
  • Discuss 1 reason to closely examine the privacy notices accompanying cloud computing services

Required Reading

All required reading materials are included with this course.

Intended Audience

Psychiatrists, Internists, Pediatricians, Gerontologists, Nurses, Physician Assistants, Nurse Practitioners, Psychologists, Counselors, Social Workers, Therapists, Marriage & Family Therapists, Speech Pathologists, Dietitians, Occupational Therapists, Behavioral Analysts Substance Use Professionals, CEOs, COOs, Administrators, Billing & Coding Staff


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