Mend Has Engagement Rates As High As 98.38% And Video Connection Rates As High As 99.85%
Mend Has Automation Technology To Integrate With Any EHR, PMS, or Other Systems.
Approximately 50% Of Our Newest Customers Have Been Converts From Other Systems.
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The program is very user-friendly and extremely easy to navigate through. Very easy executing tasks, automatic reminders sent to patients and sessions never time out. Customer Support is always available to troubleshoot any problems or issues that occur. The only thing that I could say that I like least about the software is that it wasn’t available sooner.
Mend is a valuable asset to both our clinicians and clients. Ease of use! Both our clinicians and our clients report the software is user-friendly. The mobile app is great for clients who do not have access to a traditional computer.
Very intuitive system, easy to use. I LOVE the live chat option for customer service, rather than having to email or call an automated phone number. After a quick 45 minute online training, I was able to begin using successfully almost immediately with very few questions.
Excellent high quality and very convenient. easy to schedule and register patients, and the ‘help’ option is great and very responsive get stuck while registering someone.
We are very satisfied with this product so far. We are blown away with the responsiveness of our Mend implementation team. They have gone out of their way to customize the product for our specific needs and to train our staff as requested. We anticipate a reduction in our no-show rate.
While at work, my daycare sent me a picture of a rash that my daughter developed quickly. I was an hour away and worried. Because my pediatrician uses Mend, I knew I could send him a picture and see what he thought. In under 5 minutes, my pediatrician was able to make a diagnosis and e-scribe a prescription cream to my pharmacy. I didn’t have to leave work, I didn’t have to make an appointment, and my worries were immediately relieved!
It’s great that I can use it on the computer, tablet and/or iPhone. I’ve used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call — there’s no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still “see” them.
Mend has allowed us to see twice as many patients in an hour and our patients love the convenience!
I just wanted to let you guys know that I LOVE MEND. I have had a very busy day today, and by using Mend for my paperwork I have saved so much time. I scheduled my patients for today using the typical time management I normally would, and I found myself with down time between each patient. Normally I am scrambling to get everything done on days like this, but it has been a breeze. The patients have mentioned how much they enjoy it as well.
Make an appointment with friendly TMHI staff for answers to questions about the training we offer and how it works.
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Register for private consultation with Dr. Maheu. Address any topic related to telemental health and/or supporting technologies. Consultation completed over the phone.Request Professional Consultation
"For nearly 20 years Marlene has been the leader in thought, training and advocacy regarding the impact of technology on mental health professions."
"As a consultant, Dr. Maheu is creative, engaging, insightful, funny, easy, wise, and overall a delight to work with. Her energetic participation was infectious and raised everyone's game."
"Technology is crucial to our advancement as a profession in the 21st century. Marlene Maheu has been a forerunner in this endeavor to bring telepsychology to our practice, training and research."
"The Telebehavioral Health Institute provides all of the essential training needed to start practicing telemental health or telepsychiatry. The courses are unsurpassed, unique and contain everything one needs to know in order to start practicing. Upon completing this training, a provider is "ready to go."
"Marlene is an engaging speaker and is at the cutting edge of mental health and technology. I'd highly encourage seeing one (or more) of her presentations. Her ideas will inspire you with possibilities."
"Dr. Maheu has been a consistent and courageous pioneer in the use of technology to improve mental health services for over a generation. Her training will provide you with essential tools to start a successful telepractice while remaining complaint with legal, ethical and other risk management strategies."
"Marlene is incredibly tech savvy with laser-sharp understanding of how to make the best use of innovative social media in professional settings."
"Marlene is a pioneer, leader and strong advocate for ethical telemental health practices. Her presentations, workshops, articles and books provide valuable, thoughtful and informative ideas about how to deal with the many complex issues presented by rapidly evolving technologies."
"Dr. Maheu did a superb job of teaching many of the key concepts in tele-mental health to therapists in our organization."
"Marlene is a true innovator in bringing technology to the mental health field. Her books are a must and I recommend them to my students."
"Dr. Maheu is one of the most knowledgeable people in the country in the area of psychology and technology. She has a rich perspective on the benefits and challenges in this field and has been extremely generous in sharing her resources and expertise."
"Marlene has established herself as a pioneer, expert, and forceful advocate for the telehealth. I've taken her courses and periodically consult with her. I count on her for thoughtful and ethical guidance in this complex field."
"Dr. Maheu is a leading national expert on the application of psychology in tele-health, online services and use of new technologies to support and expand your practice. Marlene does terrific workshops--don't miss them if you have a chance to see her in action."
"Dr. Maheu is psychology's telehealth visionary, leading our colleagues through professional training in ethics and innovative technologies since the mid-90's. Telepsychology is the 21st century and our practitioners in particular must become knowledgeable."
"I wanted to establish a task force on 'new media,' but only if Marlene Maheu, a long-time leader in telepsychology, would agree to be its chair. She did, and the task force exceeded my highest hopes."
"Dr. Maheu is an outstanding leader, educator, and creative force in the field of telehealth. She has been a long-term advocate for the use of empirically-based practices in telepsychology and has provided solid guidance to practitioners in the ethics and conduct of telehealth services."
"Marlene Maheu is a trailblazer in the field of telehealth. She was one of the first psychologists to even consider the concept of providing electronic services to patients and has been a leader in that field. Marlene is also a mover and a shaker and seems to be able to make nearly anything happen."
"Dr. Maheu was writing and presenting on telehealth and psychology of the Internet when the rest of us didn't even know how to spell it, much less know what it means or how to practice it. She is a true visionary and a pioneer in the important area of tele-mental-health."
"Marlene is an intelligent, thoughtful, and diligent clinical psychologist. I've known her for years and her work in ethics and telehealth have been of the highest caliber."
"Thank you for spearheading a wonderful presentation on grants for us at the ATA Telerehab SIG."
"I am thoroughly enjoying the certification program. It is filled with useful, practical information."